Individuals in Custody (IIC) Services Supervisor

General Overview

Under the direction of the Director and Deputy Director of Individuals in Custody Services, the Supervisor shall be responsible for overseeing all daily services and assistance provided by the Correctional Rehabilitation Workers (CRWs), Law Librarians, Administrative Assistants and / or Clerks within designated Individuals in custody housing units and the central administrative office.

The Supervisor shall perform the duties of the Deputy Director in his / her absence.

Key Responsibilities and Duties

Responsible for the oversight of assigned Correctional Rehabilitation Workers including their handling and processing of all requests and grievances, lobby calls, wake orders, etc.

Ensure staff compliance with all department policy and procedures.

Utilize troubleshooting techniques to trace and resolve conflict.

Encourage a work environment which fosters rapport among all staff, outstanding department representation and a high standard of achievement.

Provide referrals and other assistance to various outside agencies (i.e. courts, police departments, state prisons, child welfare, social security, etc.)

Recommend procedures, policies, systems, and organizational efficiencies designed to improve operations and quality of services.

Work closely with the Director, Deputy Director and other Supervisory Staff in developing programs and services designed to improve the lives of the detained population.

Knowledge, Skills and Abilities

Ability to establish program objectives and introduce new and meaningful program initiatives.

Ability to communicate with support staff and routinely review levels of productivity and quality to ensure program stability and advancement.

Develop, maintain, update, and conduct regular assessments of reports which track the quality and consistency of detainee services.

Interface with other department heads as well as outside resources for the purpose of meeting individual in custody service goals.

Make sound decisions regarding employee assignments and other staffing matters. Initiate, administer and recommend employee discipline.

Provide advisement and direction to support staff concerning operational matters.

Ability to multi-task and shift priorities with ease.

Ability to independently manage workload with minimal direct guidance and supervision.

Excellent attention to detail with the ability to proof, transcribe and cross reference data from computer screen and documents.

Good knowledge of basic language skills, including punctuation and grammar and the application to business forms, letters, and records.

Ability to identify and maintain files and records, according to various methods.

Good communication skills, ability to convey information and explain or describe basic office policy and procedure to others in person or by telephone;

ability to receive, understand and respond to routine inquires and information offered by individuals in custody, staff, and visitors.

Ability to exercise good judgment in determining when problems require the assistance of senior personnel.

Ability to understand and carry out instructions, written and verbal.

Ability to perform well under pressure and deadlines; ability to relieve other clerical staff in a limited capacity, as required.

Minimum Qualifications

Graduation from an accredited college or university with a bachelor’s degree.

Possession of a minimum of two (2) years of professional work experience in social work, social science, education and / or in a legal setting.

Possession of experience as a Correctional Rehabilitation Worker or Law Librarian.

Possession of a current commission as a Notary Public and / or an approved pending application.

Proficiency in Microsoft Word, Excel, and Outlook. Familiarity with databases and other technology preferred.

Must be capable of walking and / or standing up to five and one half (5.5) hours of an assigned shift.

Availability to Work Shift : 7am-3pm or any work shift, including days, afternoons, or evenings; must be capable of working Holidays and weekends;

must be capable of working mandatory overtime, as required.

Availability to Work Detail 1 : Monday thru Friday or any work detail, including days, afternoons, or evenings; must be capable of working Holidays and weekends;

must be capable of working mandatory overtime, as required.

Preferred Qualifications

Graduation from a recognized college or university with a bachelor’s degree in social work or social sciences.

Program development and implementation experience.

A thorough knowledge of basic elementary principles and methods of social work, insight into individual and group behavior, acquaintance with laws governing the establishment and operation of the Department of Corrections, familiarity with municipal and state criminal codes and procedures and knowledge of basic penal management security.

Bilingual preferred.

The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee’s normal line of work.

Article EE, Civilian Recruitment and Selection Process, of the Sheriff’s Employment Action Manual (SEAM), applies to this employment process and can be found at the following link :

Please note that there are no remote job opportunities, all positions are located onsite .

The Cook County Sheriff’s Office prohibits all unlawful discrimination in its hiring and promotional process.

All Cook County Sheriff’s Office employees must apply on the internal employment page to be considered; the application may be accessed via the SheriffNet site.

Note : All Internal Applicants are subject to Cook County Promotional salary rules if selected.

I Certify that no Political Reasons or Factors were considered in any decision I made or action I took related to this Employment Action.

Further, I do not know of or have any reason to believe that anyone else considered or took action based on Political Reasons or Factors with respect to this Employment Action.