Mitigation Estimator

Benefits :

• 401(k) matching
• Bonus based on performance
• Company car
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

SERVPRO of Minnetonka is looking to add a Mitigation Estimator to our growing team. If you have a passion for helping people in their worst days, be the HERO and Make it like it Never Happened , We might be talking to you.

The Mitigation Estimator is responsible for managing a wide range of functions necessary to successfully obtain, bid and price mitigation projects.

They will work closely with the VP of Mitigation, Client Services, Business Development and the Mitigation field team to ensure the company is properly prioritizing projects and charging appropriately for work.

Primary Roles and Responsibilities

Qualifying Incoming Leads

Calling non-emergency leads to qualify potential customers as it relates to the scope of work and ability of customer to pay (determine self-pay or insurance

Coordinate scheduling and response for leads that do not require an estimate

Schedule an estimate for leads that require one

Estimating / Initial Job Scoping

• Immediately follow up on incoming leads in order to qualify the lead and schedule the estimate
• Meet residential and commercial customers on-site to perform walk through and determine scope of project
• Provide customer with appropriate estimate within 24 hours of project walk through
• Follow up on sent estimates to sell job and schedule work
• Secure all necessary paperwork and deposit payments to being work
• Coordinate work with mitigation production team to produce work
• Establish customer relationship for construction services if there is a construction opportunity

Other Responsibilities

• Serve as a first responder to losses as needed to secure the work
• Be on call 1 night a week and one weekend a month to take incoming calls

Be available while on call to go out to commercial losses

• Producing emails, notes, documents, computer files, hard-copy files to document projects as needed
• Preferred ability to travel for Storm Work and manage storm teams
• Handle any customer service issues that arise
• Ability to handle large volumes of job files simultaneously
• Target a close rate of 75% of all estimates written
• Coordinate with customer and insurance company for approval of scope and project plan
• Coordinate smooth handoff to production once work is scheduled.
• Ensure clear two-way communication with the Production Manager
• Ensure clear two-way communication with the Operations Manager
• Ensure clear two-way communication with the Marketing Representatives
• Support overall marketing by building relationships with adjusters and other Centers of Influence as opportunities arise

Compensation and Benefits

Base Salary : $75,000 + 2% bonus

Company Vehicle

Company Phone

Company Computer

Company Sponsored Employee plus family

• Medical
• Dental
• Vision
• Short Term Disability
• Longer Term Disability
• 401k with employer matching
• Life Insurance

Experience Requirements

• Minimum 5 years’ experience in the restoration industry
• Demonstrated experience with Xactimate including Xactimate Level 1, 2 & 3 certifications.
• Preferred experience with DASH, Docusketch and MICA
• Effective written and oral communication
• Experience working with insurance companies
• Organized
• Critical thinking and problem solving skills
• Demonstrated experience with understanding job profitability
• Ability to Work with in a team

Normal Working Hours, Additional Working Hours, and Travel Requirements

• This job has on call- taking phones for after hour calls to dispatch losses. Go out to any commercial loss.
• This is a full-time position, working hours varying between 8 : 00 a.m. and 5 : 00 p.m., Monday Friday, 40 hours per week minimum.

This position frequently requires long hours, working on-call, and weekend work. Travel is required and is primarily local.

However, some out-of-area and overnight travel may be expected.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise.

SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.