Financial Aid Specialist Call Agent - Central Campus
PRIMARY FUNCTION : To provide exceptional service and assistance to students in the completion and processing of financial aid and scholarship applications.
To conduct outreach programs.
Essential Duties :
Respond to financial aid inquiries via telephone, chat and email while providing excellent customer service. As needed, employee will send and receive postal mail.
Makes outbound calls and emails to guide students who need assistance navigating through the financial aid process.
Interpret financial aid regulations and educate students of their next steps.
Review and scan financial aid documentation to ensure accuracy, completeness, and inform students if additional steps are needed.
Assist staff in resolving complaints and issues with the financial aid process.
Collaborate with the financial aid campus, district financial aid office and other college departments to provide services to students.
Maintain strong knowledge of Federal Student Aid resources and policies including familiarity with the Federal Student Aid regulations
Recommend and assist in establishing and implementing unit policies and procedures
Other duties as assigned
Knowledge, Skills and Abilities :
Excellent written and verbal communication skills
Detail oriented
Capable of working independently with minimum supervision
Familiarity with Individual Tax Returns
Experienced with Microsoft Office Suite
Available to work overtime, possibly weekends, if needed
Required Education :
Associate Degree, or high school diploma / equivalent and 3 additional years of office / customer services related experience
Required Experience :
2 years office / customer services related experience
Preferred Education :
Associate Degree or higher
Preferred Experience :
One or more years of financial aid experience
Proven working knowledge of IRS tax code
Banner software experience
Note : This position has opportunity for limited remote work arrangements with appropriate approvals and in accordance with the policies, procedures, and needs of the College.
Salary Grade : 108
Salary is based on the Board-approved salary schedule for the current fiscal year. See Salary Schedule
Requisition Number : req5548
Posting Close Date : 11 / 22 / 2024
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