Principal Program Manager

Principal Program Manager

We are seeking a Principal Program Manager GTM / CX Portfolio to lead portfolio planning, initiative prioritization, and executive engagement across our global Go-to-Market (GTM) and Customer Experience (CX) organization.

This role is responsible for managing the end-to-end GTM / CX portfoliooverseeing work intake, sequencing, and resourcing of initiativeswhile also driving adoption of internal change management processes. You will serve as the orchestrator of executive-facing forums such as Quarterly Business Reviews (QBRs), All-Hands, and leadership alignment sessions, ensuring clarity, accountability, and measurable business outcomes.

The ideal candidate brings deep program and portfolio management expertise, proven success scaling process adoption, and experience driving GTM or CX transformation in a high-growth technology company.

Your impact includes :

A. Portfolio Management & Strategic Planning

• Lead GTM / CX portfolio planning across strategic initiatives, ensuring alignment with company priorities
• Manage the work intake and prioritization process, ensuring new requests are evaluated, sequenced, and resourced effectively
• Partner with GTM and CX leaders to define priorities, allocate resources, and forecast capacity
• Drive portfolio governance and provide clear visibility to executives on progress, trade-offs, and risks
• Develop executive-ready presentations and materials to support portfolio reviews and strategy discussions

B. Change Management & Process Adoption

C. Executive Alignment & Communication

Your experience includes :

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales / commissioned roles) is expected to be $155000 - $251000 / YR. The offered compensation may also include restricted stock units and a bonus.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? : Yes