PRIMARY PURPOSE : To provide basic IT systems support to end users on a variety of computer system issues; to respond to telephone calls, email and technical support requests;
and to document, track and monitor issues ensuring a timely resolution.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES Identifies, researches, resolves, and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers.
Provides status and follow-up information to internal or external customers. Escalates calls to the appropriate departments.
Documents customer issues in call tracking system timely and accurately. Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction.
Keeps current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers.
Provides support after hours via on-call cell phone.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES Performs other duties as assigned. Supports the organization's quality program(s).
QUALIFICATIONS Education & Licensing Associate degree in a computer technology field preferred. Experience : Three (3) years of computer systems related experience or equivalent combination of education and experience required to include two (2) years propriety software support experience and one (1) year Windows operations system troubleshooting experience.
JURIS or claims management application experience preferred.
Skills & Knowledge
Strong computer knowledge including, but not limited to, Windows OS, Outlook and Microsoft Office
Strong oral, written and business communication skills
Analytical, interpretive and decision-making skills Strong organizational skills
Excellent interpersonal and customer service skills
Excellent negotiation and conflict resolution skills
Strong stress and time management skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
IT Support Associate
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation,...
IT Support Associate
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required...
IT Support Associate
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines. To provide basic IT systems support to end users ...
IT Support Associate
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Our client is looking for an IT Support Associate on a 11-month contract in Austin, TX. You will be part of a culture that is constantly recognized for progressive, inclusive employment practices, and be part of a bigger movement to simplify complexities in the areas of workers compensation, liabili...
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Mental</b>: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel a...
IT Support Associate
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required...
IT Support Associate
Position Title: IT Support Associate (Hybrid). IT support experience (with 2 years of Software Support and 1 years with WINDOWS operating systems). Benefits: BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, emp...
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IT Support Associate
To provide basic IT systems support to end users on a variety of computer system issues; to respond to telephone calls, email, and technical support requests; and to document, track, and monitor issues ensuring a timely resolution. Only those lawfully authorized to work in the designated country ass...