Our client is looking for an IT Support Associate on a 11-month contract in Austin, TX. Will require working on a hybrid schedule with 2 to 3 days onsite.
Join over 20,000 employees at this global company specializing in technology-enabled claims and risk management solutions.
You will be part of a culture that is constantly recognized for progressive, inclusive employment practices, and be part of a bigger movement to simplify complexities in the areas of workers compensation, liability, property, disability, and absence management.
You will work alongside some of the smartest minds in the industry who are excited to share their knowledge and to learn from you.
Contract Duration : 11 Months
Required Skills & Experience
- 3 years of computer systems related experience or equivalent combination of education and experience.
- 2 years of propriety software support experience.
- 1 year of Windows operations system troubleshooting experience.
- Strong computer knowledge including, but not limited to, Windows OS, Outlook and Microsoft Office.
- Strong oral, written and business communication skills.
- Analytical, interpretive and decision-making skills Strong organizational skills.
- Excellent interpersonal and customer service skills.
- Excellent negotiation and conflict resolution skills.
- Strong stress and time management skills.
- Ability to work in a team environment.
- Ability to meet or exceed Performance Competencies.
Desired Skills & Experience
- Associate degree in a Computer Technology field.
- JURIS or claims management application experience.
What You Will Be Doing
Provide basic IT systems support to end users on a variety of computer system issues. Respond to telephone calls, email and technical support requests.
Document, track and monitor issues ensuring a timely resolution.
- Identify, research, resolve, and respond to a high volume of simple to moderately complex issues or questions received from internal and external customers.
- Provide status and follow-up information to internal or external customers.
- Escalate calls to the appropriate departments.
- Document customer issues in call tracking system timely and accurately.
- Assist real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction.
- Keep current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers.
- Provide support after hours via on-call cell phone.
- Perform other duties as assigned. Support the organization's quality program(s).
IT Support Associate
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Position Title: IT Support Associate (Hybrid). IT support experience (with 2 years of Software Support and 1 years with WINDOWS operating systems). Benefits: BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, emp...
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Mental</b>: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel a...
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IT Support Associate
Our client is looking for an IT Support Associate on a 11-month contract in Austin, TX. You will be part of a culture that is constantly recognized for progressive, inclusive employment practices, and be part of a bigger movement to simplify complexities in the areas of workers compensation, liabili...
IT Support Associate
To provide basic IT systems support to end users on a variety of computer system issues; to respond to telephone calls, email, and technical support requests; and to document, track, and monitor issues ensuring a timely resolution. Only those lawfully authorized to work in the designated country ass...
IT Support Associate
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required...