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Guest Service Agent

Guest Service Agent

Hampton Inn Boston-NatickNatick, MA, US
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The Guest Service Agent at Hampton InnBoston-Natick is responsible for providing exceptional customer service to all guests, ensuring a positive experience during their stay at our hotel. They will handle check-ins and check-outs, answer guest inquiries, and assist with any needs they may have during their stay.

Responsibilities :

  • Check guests in and out efficiently and professionally
  • Answer phone calls and assist guests with any inquiries
  • Handle guest complaints and ensure satisfaction
  • Maintain a clean and organized front desk area
  • Coordinate with other hotel departments to ensure guest needs are met

Requirements :

  • Previous customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work a flexible schedule, including weekends and holidays
  • Attention to detail and ability to multitask

    • Benefits :

  • Competitive hourly pay of $17.75, paid bi-weekly
  • Medical, Dental, & Vision insurance
  • 401(k)
  • Paid time off
  • Opportunities for career advancement
  • Discounted hotel stays

    • About the Company :

    Hampton Inn Boston-Natick is a premier hotel located in Natick, MA. We pride ourselves on providing top-notch accommodations and exceptional service to all of our guests. Our team is dedicated to creating a welcoming and comfortable environment for visitors, and we are looking for friendly and dedicated individuals to join us in providing a memorable experience for our guests.

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    Guest Service Agent • Natick, MA, US

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