Overview
This role is responsible for ensuring prompt payment from customers for products purchased and services provided based on the agreed upon payment terms.
This is accomplished by proactive communication with customers, ability to prioritize and monitor customer accounts and payments.
This role requires a customer service mindset, good communication skills, and ability to manage multiple tasks and prioritize.
Responsibilities
- Communicate with customers via phone, email, or mail
- Establish and maintain effective working relationships with customers and internal staff of other departments (Sales & Sales Operations) for the purpose of providing and obtaining information and working jointly on customer accounts
- Monitor assigned portfolio of customer accounts, proactively addressing and following up on overdue accounts.
- Perform account reconciliations
- Ensure customer credits are applied to appropriate invoices or cleared based on the Company’s Policy.
- Make between 85-100 out-going collection calls a week
- Track and follow up on promise to pay to pay and / or payment arrangements and document customer conversions / updates
- Negotiate payment plans with customers in cases when non-payment occurs and / or to resolve past due balances
- Ability to identify high risk accounts and recommend customer credit hold
- Recommend accounts to be written off or sent to outside collection agency based upon collection efforts
- Prepare monthly feedback reports on payment collections
- Proactively communicate monthly with sales and management on status of portfolio.
- May perform miscellaneous tasks / projects as directed by Collection Supervisor.
Qualifications
- High School Diploma or General Education Degree (GED); and credit related experience and / or training, or equivalent combination of education and experience required.
- Experience in customer service and / or collections preferred
- Strong computer skills
- Demonstrates a high degree of organization, accuracy and a high level of customer service skills
- Ability to work effectively with a wide variety of people and develop professional working relationships with site staff and providers
- Demonstrates the ability to meet productivity goals and deadlines
- Ability to work well as part of a team
- Excellent written and verbal communication skills
- Experience with Microsoft Excel
- Must enjoy learning and be self-motivated
The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.
Need help finding the right job?
Account Collector US Hearing Aids
This is accomplished by proactive communication with customers, ability to prioritize and monitor customer accounts and payments. Establish and maintain effective working relationships with customers and internal staff of other departments (Sales & Sales Operations) for the purpose of providing and ...
Cash Applicator - US Hearing Aids
The Cash Application Specialist role is responsible for properly applying payments to customer accounts in accordance with the Companies’ policy and procedures. Prepare and post the daily batch processing of cash receipts, via Check, Wire, ACH and Credit Card payments accurately applying payments to...
Domestic LTL/FTL Sales Executive
Domestic LTL/FTL Sales Executive. Domestic LTL/FTL Sales Executive. The ideal candidate must have at least 2-5 years of current/recent Domestic Sales experience working for a freight forwarding organization to undertake this position. B2B) sales opportunity for unlimited growth potential and uncappe...
Regional Sales Manager (Distributor Sales Channel)
As our REGIONAL SALES MANAGER, you…. Northeastern territory, build a relationship with them, and help convert quotes into sales by being a trusted, consultative partner. This role directly reports to the VP of Sales & Engineering. Working with Arthur, our VP of Sales & Engineering!. ...
Customer Success Manager
Atlantic IT seeks a proactive and results-oriented Client Success Manager to join our team. Customer Engagement: Engage with customers to understand their needs and ensure their requirements are met throughout the project lifecycle. The Client Success Manager role at Atlantic IT is designed for a pr...
Customer Success Manager
Customer Success Representative - Pharmaceutical Manufacturing. Successfully Servicing Clients Globally for Over 50 Years. Serve as the Primary Technical Liaison for Customer Service Requests. Perform Both On-Site and Remote Work Supporting Customer Needs. ...
Senior Project Manager
The Senior Project Manager will ensure they and their team provide oversight, guidance, and support to project teams to assure compliance with procedures and adherence to project management best practices. The Senior Project Manager is responsible for leadership, oversight, governance management, an...
Outside Sales Representative and Key Account Manager - No. NJ/Bergen County
As an Outside Sales Representative and Key Account Manager at Evenly, you will drive sales of our orthodontic services through in-person new business development, client consultation, client management, and revenue generation. B2B dental or medical sales as both a hunter and a farmer. Proven success...
Hospital Business Manager, Vaccines Sales - New Orleans, La
Function independently, demonstrating a high-degree of sales proficiency to drive sales performance, and ensure sales forecasts and assigned budgets meet or exceed therapeutic and territory expectations. As a Hospital Business Manager within our Vaccine Sales Team you will be responsible for engagin...
Data Engineering - Manager, Customer Success
Participate in architectural discussions to build confidence and ensure customer success when. You are responsible for institutionalizing data driven insights and recommendations to bring customer strategies to life. The candidate will become familiar with the strategic direction of our customers an...