Front Office Representative / Inpatient

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties.

We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.

Join Southwest Behavioral & Health for exceptional growth opportunities driven by our promote-from-within philosophy. We provide an EXCELLENT compensation and benefits package, including immediate participation in our 403(b) program with 40% company match after 1 year of service.

Generous Paid Time Off (PTO) includes 3.3 weeks of time-off your 1st year (available after 6 months) and increased vacation accruals after 2, 5 and 10 years of service! We offer low cost medical insurance and offer 100% company-paid dental, Short Term Disability, Long Term Disability, and Life coverage for employees.

Other great benefits include 10 paid holidays, vision, licensure / certification reimbursement, tuition reimbursement, prescription drug discounts, chiropractic services, 100% paid Employee Assistance Program, and much more!

We are seeking a Front Office Representative to join our Crisis Recovery Unit! Work schedule is Monday through Friday, day shift.

Responsibilities :

• Enters and retrieves consumer data from HMS system accurately
• Maintains inventory of office and program supplies
• Completes general office filing duties
• Performs consumer billing requirements
• Support staff with consumer intake and discharge process, special projects, along with staff meetings as needed
• Is expected to perform duties within broad guidelines demonstrating some initiative and independence
• Responsible for creating and maintaining spreadsheets and databases including : client fees, client authorizations and clinic productions, as assigned by the Program Director.
• Resolves all CFS issues including 99 report errors, enrollment and eligibility errors, etc.
• Assists leadership ensuring that payroll and billing are delivered to Administration payroll on time and without error.
• Receives direction on a daily basis and works as team with the Program Coordinator, Director of Nursing, Program Director and site staff
• Performs general clerical duties for the clinic as requested / assigned by Program Coordinator, Director of Nursing, and / or Program Director
• Assists CSR Supervisor with completing monthly administrative audits
• Submits / coordinates work orders with Purchasing / Facilities department for site
• Act as Safety Officer for site, providing safety training, ensuring monthly inspections, drills, reporting is completed, documented and sent to Risk Department in a timely manner
• Outside shopping as necessary for supplies or equipment needed.
• Answering phones and forwarding calls or messages appropriately.

Requirements :

• High school Diploma or G.E.D. required
• Completion of a Medical Assistant training program preferred. Certified Medical Assistant highly preferred.
• Requires prior clerical and / or customer service experience, preferably in a behavioral health setting. Consideration given for course work in lieu of part of the experience requirements.
• Required to maintain a valid Arizona driver’s license and pass motor vehicle screening for insurance purposes in order to transport clients, based upon needs / requirements of the clinic.
• Required to maintain personal auto insurance per SBH guidelines.

Mission and Values

Our teams are working hard to ensure our Mission and Values are continuously modeled throughout our organization and in all of our daily interactions.

Delivering compassionate care to enhance lives and improve communities.

• Compassion
• Integrity
• Quality
• Empowerment
• Innovation
• Trust

SB&H is a drug-free workplace, drug screening required. Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer.

Southwest Behavioral & Health Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.