Front Office Representative

Job Preview at a Glance :

The Front Office Representative will be responsible for processing medication refill requests, prior authorizations, and lab results.

In addition, manages prescriber schedules and acts as a liaison between consumers, prescribers, and other clinical staff.

MAs are encouraged to apply.

Responsibilities :

• Processes refill requests, medication issues and prior authorizations
• Processes and monitors lab results
• Administers injections as needed.
• Makes requested client contact calls for customer service follow-up and complaint resolution
• Manages Prescriber schedules (blocking documentation time, meetings, etc.)
• Establishes, updates and maintains all client databases and scheduling of consumer appointments
• Maintains accurate, thorough, and current documentation of contact with consumers and services received / provided
• Coordinates transportation as clinically necessary / appropriate
• Coordinates care and needs in accordance with established policies, procedures and clinical protocols
• Obtains vital signs for Prescribers
• Schedules medication, counseling, and intake appointment.
• Completes intake referrals and screening.
• Calls to reschedule appointments when clinical staff are out unexpectedly.
• Performs general clerical duties for the clinic as requested / assigned by Front Office Supervisor, Program Director and / or Administrative Coordinator.
• Greets consumers and answers all incoming phone calls by third ring.
• Checks clients in / out.
• Confirms / updates consumer contact information.
• Verifies consumer eligibility / enrollment prior to appointment : AHCCCS, RBHA / agency, Limited Income Subsidy, Medicare Part D.
• Processes transfer requests
• Collects client fees / copay
• May be expected to work at various SB&H locations as required

Qualifications :

• High School Diploma or G.E.D required
• Requires prior clerical experience, preferably in a behavioral health setting (Consideration given for course work in lieu of part of the experience requirements)

Preferred :

• Completion of a Medical Assistant training program highly preferred.
• Medical Assistant Certification preferred
• 1-2 years of experience in a medical or behavioral health background preferred
• Bilingual (English / Spanish)

Other than a life changing career, what is in it for you?

• 3.3 weeks of PTO your 1st year of employment, with increased accruals after continued service!
• 10 paid holidays
• Low-cost medical, dental and vision insurance, short-term / long-term disability and life insurance for employees
• We will help you save for retirement 40% company match up to a 10% deferral into your SB&H retirement account!
• Career Development Benefit from our culture of internal promotion!
• We help you with your higher education goals Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
• Employee Assistance Program, Health & Wellness and much more!

About SB&H

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties.

We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.

To learn about Southwest Behavioral & Health Services mission, values and services please review our website at

Mission and Values

Our teams are working hard to ensure our Mission and Values are continuously modeled throughout our organization and in all of our daily interactions.

Delivering compassionate care to enhance lives and improve communities.

• Compassion
• Integrity
• Quality
• Empowerment
• Innovation
• Trust

SB&H is a drug-free workplace, drug screening required. Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer.

Southwest Behavioral & Health Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.