Principal Technical Writer Englewood, CO

Bringing smiles is what we do at TTEC for you and the customer. As a Technical Writer Principal working hybrid at our Greenwood Village HQ, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

During a Typical Day, You’ll

• Plan, develop, organize, write, and edit policies, procedures, and audit / compliance documentation for both internal / external audiences.
• Maintain library of documentation to support various projects and departments.
• Support enterprise, commercial, federal, government, and public sector programs (prior experience with FedRAMP, NIST or MARS-E is a plus), as needed.
• Review, edit, and analyze documents (including reports and communications) to maintain continuity of style and content.
• Manage updates and revisions to documents, annually, as well as associated stakeholder notifications and communications.
• Handle documentation related research and provision requests.

What You Bring to the Role

• Bachelor's degree or certificate in technical writing / communication preferred, or equivalent work experience.
• Proficiency in MS Office Suite required, proficiency with Visio and SharePoint highly desired.
• General knowledge and experience with information security / technology related functions, tools, concepts, and applications preferred.
• Minimum 2 years work experience writing documentation or communications preferred.
• Extremely strong attention to detail in terms of style, grammar, form, consistency, etc.
• Ability to manage libraries / projects and work independently with minimal supervision.
• Ability to write in explanatory and procedural styles for multiple audiences.
• Skilled at prioritization and multi-tasking.
• Professional level written, and high-level verbal, communication skills are required; the position requires regular interaction with managers and subject matter experts throughout the organization, including senior / executive level stakeholders.
• Submission of two (2) writing samples (at least one of which must be in a procedural / explanatory format).
• Take an in-person writing / editing test during the interview process.

What You Can Expect

• An annual incentive program
• Medical, dental, and vision
• Tax-advantaged health care accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off
• Tuition reimbursement and access to thousands of free online courses

Visit for more information.

The anticipated range is $90,000 - $95,000 USD. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and / or skill levels.