Lead Technical Service Engineer

JOB DESCRIPTION

At DuPont, we are working on things that matter; whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world.

If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with collaborative spirit because it believes that we work best when we work together as a team and values the diversity of thought, then DuPont is the company for you!

We are excited to share that on May 22, , DuPont announced plans to separate into three industry-leading, independent publicly traded companies.

This strategic move will create focused businesses with distinct investment profiles. We believe the proposed separations will create opportunities for all three future companies to better serve their customers and unlock long-term value for stakeholders.

This process is expected to take 18-24 months from the date of announcement to complete. We are committed to supporting our employees throughout this transition and ensuring a smooth and successful separation process.

We look forward to welcoming new talent who are interested in contributing to the continued success and growth of our evolving organization.

WHY JOIN US?

Our purpose is to empower the world with essential innovations to thrive. We work on things that matter!

Have the Opportunity to chart your own course, challenge yourself, and acquire new capabilities to build a rewarding and fulfilling career.

We reward employees with competitive pay and incentives to recognize skills, competencies, and contributions to business results.

Get to Experience a collaborative environment where teamwork is celebrated with flexibility that enhances balance and an inclusive atmosphere that is welcoming to all!

Get to know our Purpose and make it yours by bringing innovations to market that improve the world, share a commitment to sustainability that makes our planet better and give back to communities in which we work and live.

Lead Technical Service Engineer - Department of PQE (Product Quality Engineering) in CMPT

DuPont E&I, Semiconductor Technologies business, has an exciting and challenging opportunity for a Senior Technical Service Engineer in the Chemical Mechanical Planarization Technology (CMPT) organization.

This Engineer role within the Chemical Mechanical Planarization Technology (CMPT) organization is being opened up to address business growth and customer satisfaction opportunities and will report to the Product Quality Engineering Leader in Newark.

In this fast paced and highly visible role, you will interface with regional top tier customers on a global basis as well as interface with global internal teams including R&D, Manufacturing Operations, Engineering Technology, Sales and Marketing.

Selected candidate will also help coaching the engineers in the organization by defining priorities and equilibrating workload as requested, and customer communication as quality representative for specific projects.

Expectations for this role include strong business and financial acumen, ability to influence without direct command, strategic alignment skills and ability to smoothly interface with executive and working levels across the company and externally.

Responsibilities :

Primary responsibility of this role is to provide CMP business specific technical service in the region and act as representative of technical service manager for issues from customers.

Own and resolve complaints and requests from assigned customer(s) in region. Activities include managing root cause identification, acquiring and analyzing data, and developing solution options in collaboration with Global Product Quality Engineering(PQE), Manufacturing, Improvement Engineering, Raw Material Quality and Marketing as necessary.

Drafts and communicates complaint resolution progress to customers on a regular basis. Works to ensure key performance metrics (speed, quality) are met for issues / requests mentioned above.

Rapidly assess special customer requests and help implement after business prioritization.Identify and improve overall process of complaint and request handling for global CMPT as technical service expertise.

Manage customer notifications. Working with global PQE team, will help to write up letters / whitepapers in customer specific formats, as required.

Provides feedback from customer and works with global internal teams to insure implementation according to business plan.

Minimum qualifications :

• Bachelors degree in Chemical Engineering, Material Science or similar field.
• 5-10 years of experience in product quality, process engineering, manufacturing or related functions.
• Hands-on experience with statistical process control methods and design of experiments (i.e. 6-Sigma Green belt; JMP correlations study ).
• Experience on JMP / Minitab software (data analysis software).
• Hands-on experience with customer complaint / request (i.e. 8D, RCI, CAPA)
• Experience in external (customer or supplier) communication : ensuring external communications are aligned on common goals and understandings.
• Ability to make good engineering judgments independently and prioritization of multiple tasks.
• Ability to communicate across cultures and language barriers clearly under high stress.

Preferred qualifications :

• Experience / Knowledge with semi-conductor industry.
• Experience in interpreting chemical / mechanical analysis result with SMEs and able to apply knowledge to support root cause investigation
• Advanced degree (Masters OR PhD) in Chemical Engineering, Material Science or similar field.
• Experience as a team leader OR as a 6 sigma project leader certified / trained (Green-belt)
• Demonstrated communication skills toward external senior stakeholders and to high level leaders and Familiar with technical report / technical updates.
• Experience in SQL database querying for data analysis.

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