Job Description
The PremierOne (P1) Remote System Admin will be responsible for traveling to customer sites as needed to backfill for Onsite System Administrators on extended leave or to customer sites needing additional attention.
Responsibilities of the Remote System Administrator include but are not limited to :
Provides tailored technical customer operations support
Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance
Executes customer operations policies and procedures
Builds and maintains positive, effective, and mutually beneficial-working alliances with customers
Initiates problem solving action and follows through to resolution
Performs root-case analysis for problems to formulate and recommend improved alternative operations
Identifies and suggests possible system and / or process improvements when applicable.
Perform periodic system maintenance and software patching, in accordance with Motorola Solutions supplied guidelines, on physical and virtual servers covered within the scope of the Maintenance and Service Agreement.
Run diagnostics using approved MSI tools.
Provide system performance reporting using approved MSI tools when requested.
Assist with contractually covered database system back-ups.
Understand system dependencies and related connections
Work with Customer to implement Motorola Solutions Technical Notification (MTN) vulnerability resolution and repair procedures.
Qualifications :
Minimum of a high school diploma or equivalent required, Bachelor's degree preferred
3+ years of IT or public safety experience
3+ years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)
3+ years of Public Safety Applications experience involving CAD / RMS / Mobile, and other emergency 911 center equipment greatly preferred
Proven track record working with or deploying enterprise hardware and software solutions; HP preferred
Experience creating positive working relationships with customers and application end users.
Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.
Excellent verbal and written communication skills.
Comfortable working both alone and in a team environment.
Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA / MCSE skills)
Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM)
Experience with Public Safety Applications including CAD, Mobile and RMS
Experience with Virtualization software
Experienced with Network Load Balancing (NLB) and Clustering
Experience with hardware blades and Storage Area Networks (SAN); HP preferred
Experience with firewalls and routers; Fortigate preferred
Familiarity with JavaScript, .NET, ESRI 10.X and XML
Ability to troubleshoot application system issues including hardware, network and third-party components
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
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Basic Requirements
Associates Degree or equivalent
2+ years of experience in customer service
3+ years of Public Safety Applications experience involving Records Management Systems or 3+ years of IT experience
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel Requirements
None
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Our U.S. Benefits include :
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.
If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions.
To request an accommodation, please email