Senior Operation Consultant

Job Description :

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone.

We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

Join us!

Line of Business : Specialized Servicing & Fulfillment Operations (SSFO) specializes in servicingand fulfillment, catering to the unique needs of Consumer and Small Business Deposit and Card clients, as well as Financial Centers, contact centers and third parties dealing with estate and other complex client requests.

Our comprehensive support encompasses research, maintenance, addressing product-related challenges, providing escalation assistance, and facilitating digital account opening exceptions.

Job Description :

The Sr Operations Consultant is to be the central point of contact for the Global Operations Academy. Maintaining relationships to achieve business objectives and strategy within the Specialized Servicing and Fulfillment Operations (SSFO) line of business.

This job is responsible for collaborating with Specialty Servicing and Fulfillment Operations and Academy teammates to support the execution of all training needs.

Key responsibilities include serving as point of contact for line of business and Academy level activities, end to end oversight of all training events, and ensuring a consistent learning experience for all associates.

Specific responsibilities include but not limited to :

• Central point of contact for Global Operations Academy, maintaining relationship(s) to achieve business objectives and strategy.
• Organize, plan, and monitor execution of all training events.
• Analyze and evaluate training effectiveness, identifying areas of improvement.
• Partner to maintain training schedules and glidepaths.
• Content owner for education materials (e.g., new hire curriculum).
• Facilitates meetings, capturing key outcomes / actions, and owning projects and process documentation.

Skills :

• Customer and Client Focus
• Problem Solving
• Risk Management
• Adaptability
• Attention to Detail
• Collaboration
• Critical Thinking
• Issue Management
• Analytical Thinking
• Decision Making
• Oral Communications
• Presentation Skills

Shift :

1st shift (United States of America)

Hours Per Week :