Reservationist - Call Center (Medford, MA)

About Transdev : Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions.

Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world.

As an operator and global integrator of mobility, we are driven by our purpose. Transdev the mobility company empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good.

Find out more atwww.TransdevNA.comor watch an overview video $20.00 / hour!! This role is on site at our call center.Comprehensive health insurance benefits and 401k.

There is a gym and cafeteria in the building.Responsibilities : Answering phone calls, obtaining all required customer information and desired pick-up and drop-off times and locationsFollowing the established script to ensure proper trip bookingsChecking eligibility status of customer and trip(s) being requestedVerifying that trips are within the service area using available toolsResponding to trip confirmation requests and requests to cancel or reschedule trips for next-day serviceResponding to Where’s my Ride inquiries if this task is assigned to Reservations, the required information in the system appears to be up-to-date, and there are no obvious issuesAs required by established procedures, transferring same-day requests to cancel or reschedule trips and trip status calls to Dispatch.

Working with dispatchers and schedulers to resolve any issues, including recoding of denialsOther duties as assignedQualifications : High school diploma or equivalent, such as GED, required1 year or more of customer service experience preferred.

Ability to read, comprehend and understand maps.Ability to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases and routes.

Basic math, writing, and computer skills.Ability to communicate via telephone with clear speech and a pleasant phone manner.

For more information please visit our website at www.transdevna.com / careersThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

EEO is the Law Poster : Drug free workplaceIf based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time;

be able to pass a drug screen and background checkCalifornia applicants : Please review here : for CA Employee Privacy Policy.

Job Category : Call Center / Dispatch / Reservationist / SchedulerReq ID : 3195Pay Group : NCDCost Center : 601The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplaceIf based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time;

be able to pass a drug screen and background check.California applicants : Please Click Here for CA Employee Privacy Policy.

About TransdevCities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions.

Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world.

As an operator and global integrator of mobility, we are driven by our purpose. Transdev the mobility company empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good.

Find out more at or watch an overview video.