Technical Support Administrator - 20/hour

Technical Suppot Admin

Medical sales company in Charlotte looking for a technical support administrator. Regular business hours, Monday-Friday. $19 - $21 / hour. Temp to perm.

Responsibilitie

Receive customer requests for service assistance via telephone, e-mail, and web

Create service calls with a strong emphasis on accuracy in details

Create service quotations, consisting of parts, labor, and travel

Create service sales orders, after purchase order receipt

Emailing the sales order to the parts department to have the order shipped

Confirm part availability at time-of-service quotation and service sales order creation.

Schedule all Field Service technician service visits

Process and manually fill out fillable PDF evaluation and service forms for Field Service Technicians

Review all field service evaluations and completed service and PM forms for accuracy, then update service calls with appropriate notes, create new part orders, if necessary, schedule revisit, follow up with the customer, pend call to proper status or close call.

Schedule all third-party vendor service technicians, and provide fillable-PDF service forms

Consistent and proactive follow-up with customer concerns and resolutio

Provide a high level of customer service and interact with customers in a professional manner.

Follow up via phone call / email with all facility self-service Biomed / maintenance personnel, of bed part installations to confirm the bed is ready for service.

Run preset reports in SAP to identify if defective parts have been received from customers and technicians to be able to close cases in a timely manner.

Requirements

• Bachelor's degree or equivalent; 3+ years related experience and / or training to include medical device complaint handling and warranty claims
• Working knowledge of Microsoft Office software and SAP
• Demonstrated ability and aptitude to create and utilize database reports
• Demonstrated ability and aptitude to learn and use software reporting tools (i.e., SAP, Salesforce, other CRMs, or accounting software)
• Advanced electromechanical repair and troubleshooting skills
• Strong organizational skills

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

California residents : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser :

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment.

This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile :

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties / disciplines and industries.

Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .

We look forward to working with you.

Beacon Hill. Employing the Future (TM)