Referral Assistant

Ortho-FMO-FO (Full-Tiume, Day Shift) -

Our mission is to participate in Jesus Christ’s ministry, bringing health, healing, and wholeness to humanity by : Creating a supportive faculty practice framework that allows Loma Linda University School of Medicine physicians and surgeons to educate, conduct research, and deliver quality health care with optimum efficiency, deploying a motivated and competent workforce trained in customer service and whole person care principles and providing safe, seamless and satisfying health care encounters for patients while upholding the highest standards of fiscal integrity and clinical ethics.

Our core values are compassion, integrity, humility, excellence, justice, teamwork and wholeness.

The Referral Assistant is responsible for authorization and process of requested referrals. Provides assistance to clinical office staff with insurance issues;

assists patients with referral and insurance related issues. All activities must be conducted in a highly confidential, professional and personable manner.

Provides high quality service to all customers. Performs other duties as needed.

High School Diploma or GED required. Minimum one year clinical front office experience required.

Knowledgeable of insurance types and their guidelines including the ability to read and interpret EOBs; ICD and CPT coding systems.

Able to keyboard 40 wpm. Read; write legibly; speak in English with professional quality; use computer, printer, and software programs necessary to the position (e.

• g., Word, Excel, Outlook, PowerPoint). Operate / troubleshoot basic office equipment required for the position. Relate and communicate positively, effectively, and professionally with others;
• work calmly and respond courteously when under pressure; collaborate and accept direction. Communicate effectively in English in person, in writing, and on the telephone;
• think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve;
• recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Distinguish colors as necessary;
• hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace;

see adequately to read computer screens, and written documents necessary to the position.