Workforce Planner

VirtualVocations
Decatur, Georgia, United States
Full-time

A company is looking for a Workforce Planner II to develop and execute workforce planning strategies.Key ResponsibilitiesForecast contact volume and average handle time for various queues and business unitsCreate and maintain workforce plans to align with operational and financial goalsMonitor schedule adherence and analyze actual volumes against forecasts to recommend improvementsRequired Qualifications2-3 years of prior experience in workforce planningAA Degree or equivalent educationProficient in Microsoft Office, particularly ExcelExperience with forecasting models using scheduling tools (e.

g., Verint WFM)Ability to maintain staffing and headcount reports

23 hours ago
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