Manager of Wholesale Education.

Overview

We are a people-powered beauty ecosystem, leveraging unique & engaging online & offline experiences as well as consumer participation to fuel our growth.

In 9 years, we have built an iconic brand that has revolutionized how consumers, & how the industry, think of beauty. The foundational DNA of our brand is resonant across generations, timeless, & ripe for building upon.

Our next step is to bring Glossier to more people in more places. We are inclusive, customer-devoted, curious, courageous, discerning, & results-driven.

The Manager of Wholesale Education supports the Education team in managing & coordinating education initiatives, training, & eventing, primarily focusing on the global Wholesale business.

This position will play a key role in driving the business with our internal & external wholesale partners by sharing deep product knowledge & passion for Glossiers approach to beauty.

This role requires excellence in high-touch training, content creation tailored to Wholesale, & facilitation in both brand & product knowledge.

A successful candidate will demonstrate exceptional project management skills, attention to detail, strong organization skills, creative thinking, & the ability to work collaboratively & with agility cross-functionally.

This role will report to the Director of Omnichannel Education.

Six Month Expectations

• Gain a deep understanding of :
• Brand : Glossier history, values, brand guidelines, & unique POV on beauty
• Product Knowledge : Product details, benefits, & techniques for existing product assortment & new launches
• Customer Engagement : Customer journeys, selling ceremony, clienteling, & CX engagement
• Lead the ongoing training for Field Wholesale teams; serve as their Education liaison
• Manage a calendar & strategy supporting continuous education to refresh & reinforce key training topics with existing team members across all channels
• Support key Wholesale activations to drive brand equity & product enthusiasm for new launches & existing product within wholesale teams & partners
• Support retailer-led timelines & calendars
• Support trainings virtually & in-person
• Assist in the field in key time frames
• Partner with internal & external Education teams on content creation & video production
• Partner with Marketing on operational needs of field team & wholesale education initiatives
• Drive acceleration of lo-fi video content creation for field team in-store training

Twelve+ Month Expectations

• Continued progress & growth in the initiatives listed above
• Develop training & education needs for retailer education events
• Support continual review & process / program improvements in Training & Education areas & proactively surface areas of improvement
• Support training strategies & programs for new field team hires & partners, new store openings, new markets, & new product launches
• Manage wholesale education & operations calendar
• Lead operational needs of field team & wholesale education initiatives

Qualifications

• 4+ years Education training experience
• Experience working with Sephora North America, Mecca and / or Space NK wholesale teams required
• Experience creating content for training purposes in-store, such as one sheets, retention quizzes, & training tools
• Experience with video content creation & editing expertise (shot & edited from phone)
• Self-starter, solution-minded, highly organized with keen attention to detail
• Ability to efficiently manage & prioritize multiple projects
• Understanding of effective education & training program practices in wholesale
• Understanding ot the in-store training experience for Beauty Advisors
• Experience creating & facilitating content across various mediums (in-person, virtual, LMS)
• Ability to develop strong relationships both internally & externally & work collaboratively
• Strong oral & written communication skills
• Possesses enthusiasm, creativity, an entrepreneurial spirit, & a growth mindset
• A passion for the beauty industry & Glossiers unique approach
• Role based in NYC. Ability to travel as needed (less than 25% of the time)

In accordance with the applicable law, the following represents a good faith estimate of the minimum & maximum compensation range for this position :

• The estimated annual pay range for this role is $108K - $117K. There may be future opportunities for continued pay progression based on continued strong performance in the role.
• Full-time positions are also eligible for a competitive compensation & benefits package that include medical health insurance, 401K, equity in the form of Restricted Stock Units, Paid Time Off, Short Term & Long Term Disability leave, & a range of other benefits.
• Learn more at the .

Compensation for the role will be determined based on permissible, non discriminatory factors such as a candidates qualifications, skills, & experience.

NOTE : Glossier requires all newly-hired employees whose job responsibilities require them to work from a Glossier office or retail location or require them to travel, work in person with vendors or others or participate in creative productions to be fully vaccinated against COVID-19.

Glossier is an equal opportunity employer & will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state or local law.

We are an Equal Employment Opportunity (EEO) Employer. It has been & will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and / or local laws.

This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, & termination.