Sales Dept. - Business Development Center Administrator

Call Center / Customer Service Sales Representative

Do You Work in Retail or Hospitality and Enjoy Helping People? Wesley Chapel Toyota has an immediate opening for a Call Center / Customer Service Sales Representative. Make the right career choice! Join the Lithia & Driveway family! Wesley Chapel Toyota, recipient of Toyota's Presidents Award and an Automotive News Best Dealerships to Work For 2023, 2024, and 2025 is seeking a self-motivated, friendly professional who enjoys talking with people via telephone and working with prospective, as well as current customers, to help them find a new or used vehicle.

The Business Development Department at Wesley Chapel Toyota is a fun and positive team that supports the dealership's sales efforts. If you strive to achieve goals, enjoy helping people and want to work for the largest dealership group in the U.S., we would like to meet you!

What You Will Do :

• Handle all inquiries with a focus on 100% guest satisfaction.
• Receive inbound calls on new and used vehicles with a goal to establish a firm appointment date and time from the customer.
• Project a friendly and helpful demeanor while answering questions and inquiries from guests and provide general or related vehicle sales information.
• Maintain and communicate exceptional product and inventory knowledge to our guests.
• Gather and track all guest data as directed; accurately enter dealership CRM database.
• Utilize detailed scripts provided by the dealership in addressing guest inquiries and concerns to meet the dealership and manufacture objectives.
• Work with other Sales BDC Admins in a team-based environment.
• Facilitate timely follow up on all leads as directed by management and / or procedures.

We offer best in class industry benefits :

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.