Position Purpose
Provide technical support to national accounts, distributors and end users. Partner with sales to analyze customer situations and provide technical sales support and guidance to ensure that effective technical solutions are developed which fulfill the client's requirements.
Provide distributor and customer equipment solution training.
Principle Accountabilities
- This position is required to be knowledgeable with IPG products, features, functionalities, capabilities, and distribution channels and be capable of effectively communicating the IPG value to our customers.
- Train customers on start-up, operation and maintenance of various pieces of packaging equipment; e.g. WAT dispensers, product protection systems, case sealers, case erectors, etc.
- Perform on-site installations, repairs, maintenance, service tasks and conduct product demonstrations when required. Provide maintenance support and training to Distributor accounts that have their own in-house maintenance staff.
- Establish a regular Preventive Maintenance program for existing end user accounts. Build relationships with back of house contact and gather feedback.
- Assist in the development, definition, and documentation of Technical Sales 'best practices" including but not limited to : RFQ / RFP analysis, Technical Audit, Quarterly Review, Time Studies, Annualized Cost Saving Programs, Corporate Reporting, End User Training Programs.
- Assist in testing and evaluating new products and custom packaging equipment. Record and report faults, deficiencies, and other unusual occurrences.
- Partner with sales to identify complex opportunities and appropriate solutions for new and existing clients that match their long and short-term needs and goals.
- Provide technical guidance and expertise in client meetings regarding implementation and execution, best practices, products and features, partnerships, etc.
- Handle technical support calls - via phone, email and website.
- Follow established communication procedures - issue RMA's, prepare and submit work orders, expense reports, trip reports, etc.
- Perform other duties as assigned.
Essential Skills and Experience
- Skilled in the use of PC applications including, Word, Excel, PowerPoint, etc.
- Must be knowledgeable in the use of basic tools, including multimeters
- Ability to present technical concepts to non-technical people
- Ability to understand technical diagrams and manuals
- Strong written and oral communication skills
- Ability to manage multiple projects with minimum direction
- Adaptive to change and tight deadlines
- Must be able to work independently with little supervision.
- Good customer service and organizational skills are needed.
Job Type : Full-time
Pay : $20.67 - $23.53 per hour
Benefits :Schedule :
- 8 hour shift
- Day shift
- Monday to Friday
Experience :
Mechanical knowledge : 1 year (Required)
Work Location : On site
Field Service Technician
Perform on-site installations, repairs, maintenance, service tasks and conduct product demonstrations when required. Good customer service and organizational skills are needed. ...
Field Service Technician - San Bernardino, CA - Amazon SBD2
The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fu...
Field Service Technician
The purpose of the Field Service Technician is to provide the best customer experience by performing service, (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at external locations or Hiab shop locations in line with Manager’s instructions. The Fi...
Field Service Technician I - San Diego, CA
Are you a Field Technician? Field Engineer? Service Technician?. Title: Field Service Technician I. NCR Voyix is looking for Field Service Technicians!. NCR Voyix’s Field Services Team creates value for our customers by delivering solutions that build long term relationships. ...
Field Service Technician - GCP, Sacramento/Bay Area, REMOTE, Construction Chemicals
The Field Service Technician will be required to interface regularly with plant management, batch plant operator and personnel. The service administration component requires a candidate to be proficient with computers in order to execute activities that include but are not limited to: Equipment orde...
Field Service Technician II - Low Desert, CA
Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Which comes in handy when you’re asked to log all customer calls and activity, plus track all expenses incurred in the delivery of services (like phone c...
Field Service Technician
They are continuing to grow and are looking for a Field Service Technician Manager who will be responsible for ensuring optimal performance and reliability for their EV Charging Stations. Lead all Process and Systems Implementation work to establish and document robust processes, procedures, and sys...
Field Service Technician
Come and join [Company Name] as a Field Service Technician. Demonstrated expertise in field service or technical support positions. This position offers a great chance to provide on-site technical assistance and upkeep to ensure our services are functioning at their best. We offer convenient on-site...
Field Service Technician (Anaheim, CA)
The Field Service Engineer is a field based customer facing role that includes installing, servicing, maintaining, and implementing field corrective actions to the BD Life science equipment at our customer sites in the clinical and research laboratories, as well as supporting Marketing exhibitions a...
Field Service Technician – Battery Storage Systems
This is a very dynamic and fast-track position reporting to the Field Service Supervisor. Create Field Service procedures if there is not available for trouble-shooting, and maintenance. Independently performs a range of field service tasks involving communication with Factory Engineering and Custom...