Patient Intake Specialist

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world.

You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives where your purpose accelerates our mission.

Your role at Baxter

As an Intake Specialist for our Respiratory Health business unit, you will have a critical role in inter-facing with our new and existing patients, while continuing to exceed customer expectations.

These include establishing initial contact with patients / caregivers, verifying insurance benefits, and (as needed) securing a payment plan when a new order is received for Respiratory Health equipment.

This role uses online payer portals, and calls insurance companies to obtain all vital information on benefits to determine coverage and payer requirements.

The Intake Specialist secures information from the patients / caregivers to support medical necessity for reimbursement;

reviews the prescribed therapy and its benefits, the in-home training process, the outcomes monitoring program, and the reimbursement process including financial assistance and payment plan options with the patient / caregivers while providing superior customer service.

What you will be doing at Baxter

• Perform verification of benefits to determine coverage and payer requirements
• Load all benefit information correctly to allow for clean claims and streamlined revenue
• Interview patient / caregiver to gather, confirm, and input medical, insurance and demographic information
• Assess Face to Face documentation to determine if payor requirements are met
• Assess or evaluate the risk of shipping device based on information received in the patient interview, place of service, insurance validation and Government and Commercial Insurance requirements
• Discuss patient financial liability, set-up payment plans, and assistance when needed and follow up on applications
• Educate the patient / caregiver on the benefits of therapy and to promote therapy adherence
• Accurately document events and communications in a timely manner
• Initiate the process for obtaining any necessary forms such as the TCR (Terms, Condition & Responsibility), ABN (Authorization of Benefits Notification) and other forms required during the training process, and Waivers
• Provide timely follow-up with patient / caregiver when needed
• Facilitate return of device when patient no longer demonstrates benefit from therapy
• Perform with the highest level of integrity, while by aligning with the Global Code of Conduct, applicable work instructions, and applicable laws and regulations to enhance outcomes for our patients and their caregivers
• Work with Sales Enablement and Account Executives to ensure healthcare team and patient needs are met and coordinate contact and in-hospital training as needed.

What you will bring to Baxter

• 3+ years relevant experience, preferably in health insurance and / or durable medical equipment
• High level of reasoning ability to successfully resolve a variety of patient and business issues
• Strong critical thinking, problem-solving skills, and detail oriented
• Outstanding written, verbal, and interpersonal communications and presentation skills
• Proficient in Microsoft Office Software

Preferred / not required

• Associates degree or higher
• Third Party payer experience
• Experience with TIMS

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more clear with our pay practices.

To that end, this position has a base salary range of $36,000 to $90,000. The above range represents the expected base salary range for this position.

The actual salary may vary based upon several factors including, but not limited to, relevant skills / experience, time in the role, business line, and geographic / office location.

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