Customer Service Associate

Pancoast Staffing Services, Inc.
Pittsburgh, PA, US
Full-time

Job Description

Job Description

Lawrenceville area company is in need of a Customer Service Associate. Selected candidate will interact with customers to address concerns and maintain positive relationships.

  • Managing customer interactions : Answering calls and emails, responding to inquiries, and documenting interactions
  • Resolving problems : Listening to concerns, providing solutions, and following up on the status of questions and complaints
  • Recommending products and services : Helping customers find what they need and guiding them through products
  • Generating leads : Identifying potential customers and forwarding them to sales representatives
  • Providing feedback : Filling out forms after interactions to identify common questions and concerns
  • Assist at tradeshows and other marketing events

Requirements :

  • 2+ years of like experience
  • Professional verbal and written communication skills
  • Proficient MSWord and Outlook skills
  • Strong multitasking skills
  • Team player willing to assist when / where needed
  • 1 day ago
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