Job Description
Job Description
Responsibilities
- Develop departmental objectives, budgets, policies, procedures and strategies
- Demonstrate a working understanding of labor cost control through effective scheduling and proactive management
- Schedule Housekeeping hours and assign duties and responsibilities in accordance with work requirements
- Train and supervise Housekeeping staff
- Ensure all employees adhere to dress code policies for their scheduled shift
- Resolve customer complaints regarding Housekeeping operations
- Inspect all guest rooms and ensure each passes Bunkhouse standards
- Implement standards and procedures to consistently conduct an accurate inventory
- Monitor compliance with health and fire regulations regarding lodging facilities
- Evaluate new products for usefulness and sustainability
- Arrange for equipment purchases and repairs
- Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems
- Perform personnel actions such as hiring and firing staff, consulting with other managers as necessary
- Ensure staff has a complete understanding of their job requirements and sufficient training after holding them accountable for results
- Hold staff accountable for their job performance through regular performance evaluations
- Maintain awareness of documentation needed and retained in employee files
- Ensure open lines of communication with staff, all departments and upper management at all times via email, logbooks, meetings, etc.
to ensure all needs of the hotel are met
- Maintain a high level of cleanliness and safety in the work area
- Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
- Ensure that all equipment is maintained in good, safe working condition
- Maintain an increased awareness of safety issues throughout the property
- Keep abreast of safety and emergency procedures and OSHA requirements
- Attend relevant meetings
Qualifications
- Two (2) years related experience in hospitality or service industry
- High School diploma or general education degree (GED). College Degree preferred
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
- Ability to speak the primary language(s) of the workplace
- Ability to write routine reports and correspondence
- Ability to speak effectively after groups of co-workers and sister property staff
- Ability to create documents in Excel and Word
- Ability to understand other computer programs (i.e. Property Management System)
2 days ago