Housekeeping Manager

Description

Special Qualifications, Education or Licenses :

• High school diploma or equivalent vocational training certificate.
• 3-5 years experience in a similar position in an upscale Hotel.
• Ability to communicate in English both verbally and in writing.
• Compute basic arithmetic to include percentages.
• Knowledge in a second language, is preferred
• Previous guest relations training and experience.

Essential Elements :

• Knowledge of proper cleaning techniques and chemical handling, requirements and use of equipment.
• Exert physical effort in transporting up to 200 pounds to and from work area. Reach overhead an entire arm’s length.
• Ability to stand and walk continuously.
• Ability to bend, squat, kneel, and reach.
• Ability to lift and move up to 50 pounds.
• Ability to hear guest voices through a closed door.
• Ability to work with chemicals (i.e., cleaners, disinfectants) and with prolonged exposure to water.
• Ability to move freely within work area.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize, organize and follow up.
• Follow directions thoroughly.
• Understand guests’ needs.
• Uphold and exemplify Sonesta Service Excellence®.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest and associate's information and pertinent hotel data.
• Ascertain departmental training needs and provide such training.
• Direct development and performance of staff; follow up with corrections when needed.
• Work well under pressure of organizing and attaining production schedules and timelines.
• Give credit and highlight others’ success.
• Prepare and administer timely Performance Evaluations according to hotel standards.
• Ability to comprehend P & L, budget reports, and write commentary.
• Maintain complete knowledge of and comply with all departmental, divisional, and hotel policies, procedures, and manuals.
• Maintain complete knowledge of correct maintenance and use of equipment.
• Leads / Participates in Rooms Preventive Maintenance Program.
• Anticipate guests’ needs and respond promptly to guests’ requests.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Be familiar with all Hotel services / features and local attractions / activities to respond to guest inquiries accurately.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Review the daily activities, such as House count , Forecasted covers for each outlet, Catering activity, Purchases, Meetings, Appointments, VIPs / special guests.
• Ensure that staff reports to work as scheduled. Document any late or absent associates.
• Coordinate breaks for staff.
• Inspect grooming and attire of staff; rectify any deficiencies.
• Monitor staff performance and ensure all procedures are completed according to department standards; rectify deficiencies with respective personnel.
• Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs.
• Foster and promote a cooperative working climate, maximizing productivity and associate morale.
• Provide feedback to staff on their performance; handle disciplinary problems and counsel associates according to Hotel standards.
• Interview and hire new personnel according to Hotel policies and standards.
• Prepare daily / weekly payroll reports.
• Document pertinent information in the logbook and follow up on items notated during other shifts.
• Input and access information is stored in the computer and / or point of sale system.
• Plan and conduct monthly departmental meetings and Daily Shift Meetings (DSM).
• Maintain complete knowledge at all times of the status of hotel room count, group arrival, VIPs, special events, and staff job responsibilities.
• Assign designated keys, radios, and beepers to assigned staff. Maintain an accurate record of this and ensure the security of the keys.
• Inspect guest rooms, guest corridors, elevator foyer area, vending area, and service area, including linen closet, staff restroom and storage area, and dry-cleaning and laundry areas.
• Inspect public areas / bathrooms, restaurants, spa, pool area, offices and service areas after being cleaned by respective personnel, using designated checklists.

Directly contact respective personnel and relay any deficiencies to be corrected.

• Maintain the lost and found section within the housekeeping area.
• Enforce safety standards, including blood-borne pathogens training and immunizations, MSDS training, and proper lifting techniques.
• Stock all housekeeping areas with supplies.
• Contact outside services if necessary.
• Operate within budget guidelines.
• Coordinate special projects.
• Review all out-of-order rooms daily with respective departments to determine the most current status and re-confirm the estimated return date to inventory.
• Attend designated meetings.
• Maintain and follow OSHA regulations / MSDS.
• Responsible for overseeing the implementation of hotel-wide standards.
• Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
• Train and enforce standards in accordance with Standards Manual.
• Any other duties reasonably assigned by the Director of Housekeeping.

Additional Job Information / Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.

We offer a variety of benefits to our employees including :

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.