Seasonal/ Temporary Call Center Benefits Specialist - 3 month duration

The Benefits Specialist is responsible for supporting the Employee Services Team and utilizing the Workday, case management, knowledge base, and contact center technologies and processes.

Service team's functional areas of support : Benefits Administration, Help Desk, and / or Workforce Administration.

Essential Functions / Duties / Responsibilities

• Respond accurately and timely to incoming written and telephonic Tier 1 and 2 inquiries for Workday Access / Navigation, Benefits, and / or general HR dependent upon support agreement associated with assigned customers.
• Properly utilize the knowledge base to research and provide responses in an efficient and timely manner
• Escalate to Account Manager or Pod Manager when the knowledge base or tools are insufficient to satisfy inquiries
• Provide professional and timely service to internal audit requests
• Effective communication skills via telephone, email, and in-person
• Participate in work intake reviews to further automate audit activities and reporting
• Timely and efficient communication to the leadership of any issues relating to audit
• Participate in ongoing training relative to the functional area
• Form strong partnerships within the department and organization
• Identify and document areas of improvement or innovation through process change or automation
• Meets or exceeds all performance standards
• Assumes other duties as assigned by the Manager

Competencies

• Effective communication skills via telephone, email, and in-person
• Must be willing to adapt and display a positive attitude
• Ability to work independently and as part of a team
• Must value and promote team spirit, have an outstanding interpersonal skill set; and exhibit professionalism within the workplace
• Maintain punctuality and adherence to set schedule with extra hours as needed
• Must be able to cope in a fast-paced, demanding environment and manage sensitive, confidential issues.
• Analytical skills; strong research and follow-up skills
• Ability to multi-task
• Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace;

maintain punctuality and adherence to set schedule with extra hours as needed; have solid research and follow-up skills

Must be able to cope in a fast-paced, demanding environment and manage sensitive, confidential issues

Supervisory Responsibility

This role does not have supervisory responsibilities

Qualifications and Experience

• HS Diploma required
• 2 years of related experience and / or training
• Must have knowledge of employee benefits, COBRA, and other federal / regulatory requirements
• Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc )

Preferred Skills

Bachelor’s degree preferred

LI-REMOTE

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work.

As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team.

OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.