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Workforce Management Manager

VirtualVocations
Washington, District of Columbia, United States
Full-time

A company is looking for a Manager, Workforce Management to lead workforce strategy and resource optimization.Key ResponsibilitiesForecast call volume demand and manage staff scheduling based on analysis of historical and anticipated volumeDevelop and execute a long-term workforce management strategy, including systems, tooling, and process developmentMonitor real-time contact volume and associated service levels, making staffing adjustments as necessaryRequired QualificationsBachelor's degree in business, Organizational Leadership, or related field, or equivalent experience5+ years of experience in resource / workforce management and operations in a sales delivery environment3+ years of experience in a call center environment2+ years of experience managing a teamExperience in healthcare staffing and scheduling

17 days ago
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