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Manager Workforce Management

VirtualVocations
Washington, District of Columbia, United States
Full-time

A company is looking for a Manager, Workforce Management to lead and optimize workforce strategies and processes.Key ResponsibilitiesForecast call volume demand and manage staff scheduling based on analysis of historical and anticipated volumeDevelop and execute a long-term workforce management strategy, including systems, tooling, and process developmentManage and develop a team of workforce analysts and coordinators to optimize resource utilization across client programsRequired QualificationsBachelor's degree in business, Organizational Leadership, or related field, or 4+ years of experience in lieu of a degree5+ years of experience in resource / workforce management and operations in a sales delivery environment3+ years of experience in a call center environment2+ years of experience managing a teamExperience in healthcare staffing and scheduling is required

17 days ago
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