Lead NOC Engineer / NOC Manager
Location : Tulsa, OK or Denver, CO
Full-Time Permanent $85,000 to $100,000 Basic Salary Per Annum
Are you a seasoned network professional with a passion for leading teams and solving complex problems? Do you thrive in high-pressure environments and want to make an impact at a rapidly growing regional ISP? If so, we want YOU!
About The Company
They are a fast-growing regional Internet Service Provider, serving thousands of homes and businesses with cutting-edge network solutions.
Their mission is to provide reliable, high-speed internet to underserved communities, and they are expanding rapidly to meet demand across the Mid-West & West Coast!
What You’ll Do
As the Lead NOC Engineer / NOC Manager , you’ll be the last point of escalation for complex network issues while also managing and mentoring a team of NOC Engineers .
Your expertise will be critical in ensuring uptime, resolving critical incidents, and continuously improving our network operations.
Key Responsibilities :
Act as the final point of escalation for all technical issues within the NOC.
- Monitor network performance , troubleshoot outages, and ensure proactive incident management.
- Oversee the NOC team , providing leadership, mentorship, and guidance.
- Collaborate with cross-functional teams to implement new tools and optimize processes.
- Ensure the highest levels of customer satisfaction by ensuring minimal service disruption.
- Work with senior leadership (directly reporting to the VP of Network Operations) to refine and enhance thier NOC procedures, improving response times and efficiency.
- Participate in an on-call rotation and ensure 24 / 7 network availability - 1 in 4 at the moment, but as they grow you will come out of rotation.
What You Bring to the Table
- 5+ years of experience in a NOC or network engineering role.
- Strong expertise in network protocols (BGP, OSPF, MPLS) and troubleshooting tools.
- Proficient in Cisco, Juniper , and other leading network technologies it is imperative this is in a Internet Service Provider Experience.
- Experience with monitoring tools
- Excellent communication and leadership skills, able to guide teams in high-pressure situations.
- Proven track record in managing escalations and ensuring network reliability.
What We Offer
- Competitive salary + benefits
- Opportunities for growth in a fast-moving, rapidly expanding company
- Continuous learning and development
- Hybrid work environment (after onboarding)
- The chance to make a real impact in an exciting industry
If you’re ready to take the lead, solve complex problems, and shape the future of network operations in an expanding ISP, we’d love to hear from you!
Apply now and help us connect the future!
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