BILINGUAL CUSTOMER SERVICE
Job Description
Job Description
BILINGUAL CUSTOMER SERVICE
Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position.
Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
Spanish, or Portuguese fluency is required , besides excellent English skills. Candidate must be authorized to work in US, no visaor sponsorship will be provided.
Benefits
Monthly Base Salary + Bonus Opportunities
Health Insurance
Responsibilities
- Resolve customer inquiries over the phone, or walk-ins.;
- Pro-active customer maintenance calls (collections, renewals, pending docs);
- Documentation management;
- Sales campaigns;
Requirements
- Fluency in Portuguese, or Spanish;
- Excellent communication skills;
- Strong organization and documentation skills;
- Customer service skills;
- Availability to commute to the office, this is not a remote position.
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