Service Development Coordinator

Great Opportunity!

Automotive Service Development Coordinator employment opportunity with Dalton Motors (Dalton Toyota National City, Dalton Subaru National City, and Dalton Hyundai National City) in National City, California.

Become part of a strong service team at one of San Diego’s largest and most respected group of dealerships, which services Dalton Toyota National City, Dalton Subaru National City, and Dalton Hyundai National City.

This is a great opportunity to work with an industry leader known for its friendly and welcoming environment, exceptional customer service, and large and loyal customer base.

Our Service Support Center personnel receive the incoming calls for the service department, set appointments and resolve concerns as well as reminding customers of their upcoming appointments, following up on missed appointments, and contacting customers who have not been in for some time.

We are looking for customer service representatives who are enthusiastic, honest, hard-working, organized, have great phone skills, and are committed to great customer service.

We have different shifts available with at least two Saturdays per month required.

Our Service Development Coordinators’ pay depends on experience and abilities.

Pay : $18.00-$22.00 per hour

Company and Service Department Overview :

Dalton Motors services Dalton Toyota National City, Dalton Subaru National City, and Dalton National City and is located less than 20 minutes from most areas of San Diego.

Founded in Guadalajara in 1945, Dalton Motors is a family owned and operated business with over 30 dealerships serving major manufacturers including Toyota, Subaru, Hyundai, and others.

They are continuing the legacy of Frank Motors, an automotive and community presence since 1965. We have ongoing training all of our teams, and position specific training by our in-house trainer.

Our various departments run very smoothly in large part due to our solid processes and trained, skilled staff, many of whom have been at our dealerships for twenty years or more .

Some of What You’ll do :

• Answer incoming phone calls for the service department.
• Set / Modify customer service appointments in the dealership computer management system.
• Make outgoing calls to remind customers of their upcoming service appointment.
• Make outgoing calls to customers who may be overdue for service.
• Make outgoing calls to set recall appointments.
• Make outgoing calls to follow-up with customers who were recently in for service.
• Update Customer Information in DMS
• Review customer service history, maintenance requirements, and check for open recalls
• Instill confidence in the customer by learning scripts and SDC processes.
• Continue to develop your skills through training and experience.

What we are looking for :

• Minimum of a high school diploma or equivalent
• Valid driver's license
• Excellent communication skills, both written and verbally
• Outstanding customer service skills
• Proficient Computer Skills
• Professional work ethic and high integrity
• Ability to work as a team and / or independently.
• Strong problem solving and follow up skills.
• At least two Saturdays per month required.

Dalton Motors Benefits :

• Full Benefits 1st of the month after 60 days of employment including Health, Vision, & Dental Insurance
• 401k plan
• Paid vacation
• Paid manufacturer product training
• Employee Assistance Program
• Advancement opportunities
• Custom tailored onboarding training programs

At Dalton Motors, we believe that a diverse workforce is a strength to be celebrated.

We value the unique contributions that you can bring to our team in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation, and beliefs.

Supplemental pay types :

Hourly pay and Overtime

Education :

High school or equivalent (required)

Experience :

Previous phone marketing or appointment setting experience preferred

License / Certification :

Driver's License