Service Desk Coordinator

Onward Technologies
Northbrook, IL, United States
Full-time

We are seeking a well-rounded candidate who is professional, extremely well organized and has excellent customer service skills.

The Service Desk Coordinator manages help desk professionals in their day-to-day activities of customer support and helps to create work schedules as well as keep the help desk tickets moving along to completion.

The Service desk coordinator needs a wide variety of skills. Some technical, managerial, and some soft skills to be able to bridge the gap between our customers who need help and our techs who provide help.

Strong communication skills to communicate complex technical information towards a non-technical audience. Must be a quick thinker and be able to multitask, as well as thrive in a fast-paced environment.

19 days ago
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