POLICE SERVICE REPRESENTATIVE (911 DISPATCHER) 2207 REV 06-13-24

DUTIES

ANNUAL SALARY

$60,238 to $106,383

$60,238 to $88,092; $63,558 to $91,916; $72,745 to $106,383

NOTES :

• Annual salary is at the start of the pay range. The current salary range is subject to change. Please confirm the starting salary with the hiring department before accepting a job offer.
• Candidates from the eligible list are normally appointed to vacancies in the lower pay grade positions.

DUTIES

Police Service Representatives are civilian employees of the Los Angeles Police Department; and are assigned to Communications Division.

Police Service Representatives utilize multiple screens, radio frequencies, and a Computer Aided Dispatch (CAD) system to receive and differentiate 911 and non-emergency telephone calls from the public, dispatch police patrol cars to calls for service, critical incidents and emergencies, access law enforcement databases and provide support information to police officers.

This initial assignment is designated as a temporary training position; employment in this position will be limited to twelve months, during which time employees must successfully complete a comprehensive training program.

Upon successful completion of the training program, employees will receive regular appointments to the class of Police Service Representative and begin a six-month probationary period in the Communications Division.

REQUIREMENT(S) / MINIMUM QUALIFICATION(S)

A qualifying score on the Police Service Representative Multiple-Choice test.

SELECTIVE CERTIFICATION

In accordance with Charter Section 1010 (b) and Civil Service Rule , selective certification will be used for some positions that require the ability to speak or write a language other than English.

Only persons who have the necessary language skills may be certified in order of standing on the eligible list to fill such positions.

If you have the ability to speak or write a language other than English, indicate this language in the appropriate box on the application.

WHERE TO APPLY & APPLICATION DEADLINE

Applications will only be accepted on-line. When you are viewing the on-line job bulletin of your choice, simply scroll to the top of the page and select the Apply icon .

On-line job bulletins are also available at .

NOTE :

Applicants are urged to apply early to ensure you have time to resolve any technical issues you may encounter.

APPLICATION DEADLINE

City applications and the Job Preview WILL ONLY BE ACCEPTED ON-LINE during the following filling dates :

APPLICATION FILING DATES :

June 14, 2024 to June 23, 2024

July 19, 2024 to July 28, 2024

August 16, 2024 to August 25, 2024

September 20, 2024 to September 29, 2024

This examination may close without prior notice at any time after a sufficient number of applications have been received.

For administrative purposes, filing may close periodically and reopen the following day.

In accordance with Civil Service Rule , all applicants who apply may not be tested in this examination. To meet anticipated hiring needs, only a limited number of qualified applicants will be invited to participate in the multiple-choice test in the following order : 1) Applicants currently employed by the City of Los Angeles who meet the minimum requirements, or are on a reserve list;

2) Remaining applicants who meet the minimum requirements in sufficient numbers to meet hiring needs in the order that applications were received.

Applicants not selected to be tested may re-apply in a subsequent filing period in order to be considered for that period's selection process.

SELECTION PROCESS

Examination Weights : Multiple-Choice Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

• Qualifying Interview . . .
• 100%

The qualifying multiple-choice test is the CritiCall computerized test. The test will include a series of short, separately timed subtests, which measure verbal skill, reasoning, memory, perceptual ability, and multi-tasking.

Approximately one-half of these subtests are presented on audio. This test is not a replacement for the hearing test that will be conducted in the medical evaluation for candidates who receive a conditional job offer.

A passing score on the qualifying multiple-choice test does not substitute for successful completion of the medical examination.

Candidates will be notified later by e-mail of the date, time, and location of the multiple-choice test, which will be administered in a single, half-day session in Los Angeles.

Multiple-choice test dates are anticipated to be held for the following admin periods :

APPLICATION FILING DATES : MULTIPLE-CHOICE TEST DATES : June 14, 2024 to June 23, 2024July 14th 2024

July 15th 2024

July 21st 2024

July 22nd 2024July 19, 2024 to July 28, 2024August 18th 2024

August 19th 2024

August 25th 2024

August 26th 2024August 16, 2024 to August 25, 2024September 15th 2024

September 16th 2024

September 22nd 2024

September 23rd 2024September 20, 2024 to September 29, 2024October 20th 2024

October 21st 2024

October 27th 2024

October 28th 2024

Candidates may waive the qualifying CritiCall multiple-choice test under the following conditions : (1) Candidates who have passed the qualifying CritiCall multiple-choice test with the City of Los Angeles since April 01, 2024;

2) Candidates who have a valid California POST Public Safety Dispatcher Basic Certificate and; (3) Candidates who have taken the POST Entry-Level Public Safety Dispatcher Selection Test Battery with the City of Los Angeles or a different agency and whose previous test score meets the City of Los Angeles’ passing score requirement of T 48.

Candidates will be instructed on how to provide certifications or previous test results for each test when notifications for testing are distributed via e-mail.

All candidates who receive a passing score on the qualifying multiple-choice test will be invited to participate in the interview.

The examination score will be based entirely on an evaluation of the candidate's personal and professional qualifications by interview.

In the interview, emphasis will be placed on the adequacy of the candidate's experience, training, and personal qualifications as they relate to : judgment and decision-making;

attention to detail; stress tolerance; customer service; flexibility; oral communication; listening; and other necessary skills and abilities.

Candidates will be notified by e-mail of the date, time, and location of the interviews, which may be held in Los Angeles or on-line.

The City of Los Angeles does not accept CritiCall test scores from other agencies in lieu of taking the multiple-choice test.

Candidates seeking more information regarding the CritiCall test may navigate the resources provided by going to : . Additional job analysis information can be obtained by going to and clicking on Competencies under Police Service Representative.

If you receive a conditional job offer, appointment is subject to a MEDICAL EXAMINATION . Candidates must be determined to be medically qualified to perform the essential duties of a Police Service Representative.

Candidates must undergo a comprehensive medical examination given by a City physician. In accordance with Civil Service Rule , part of the medical examination may include a PSYCHOLOGICAL EVALUATION, only on an as-needed basis.

The psychological evaluation will evaluate psychological factors related to successful job performance to determine if you are suited for the difficult and stressful occupation of Police Service Representative.

NOTES :

As a covered entity under the Fair Employment and Housing Act and Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability, and, upon request, will provide reasonable accommodations to ensure equal access to programs, services, and activities.

To request a disability accommodation, please complete the Disability Accommodation Form within 14 calendar days of the submittal of the City application.

The Disability Accommodation Form can be obtained at .

• Applications are accepted subject to review to ensure that minimum qualifications are met. Candidates may be disqualified at any time if it is determined that they do not possess the minimum qualifications stated on this bulletin.
• This examination is based on a content validation study, and as provided by Civil Service Commission Rule , the multiple-choice test will not be subject to candidate inspection.
• A final average score of 70% on the interview is required to be placed on the eligible list.
• Candidates may retake the interview test part only once every 180 days.
• Based on City policy, you may be required to undergo mandatory DRUG and ALCOHOL screening testing prior to and during employment in this class.
• Your name may be removed from the eligible list after six (6) months.
• Your rank on the employment list may change as scores of candidates from other administrations of the examination are merged onto one list.
• In accordance with Civil Service Rule , review periods may be combined. Candidates in the examination process may file protests as provided in Sec.

and as applicable and within the required time frame; however, the Personnel Department may respond to and resolve protests prior to the establishment of the eligible list.

For candidates seeking initial City employment, in accordance with Los Angeles City Ordinance 187134, information regarding COVID-19 vaccination requirements as conditions of employment may be found at :

Notice :

If you receive and accept an offer of employment to a regular position with the City of Los Angeles, your employee benefit coverage (including health and dental coverage as well as life insurance) will commence approximately six weeks after your original regular appointment.

Not all positions in the City receive benefit coverage; you should inquire regarding the availability of employee benefits prior to accepting a position.

All City employees are required to be Disaster Service Workers.

THIS EXAMINATION IS TO BE GIVEN ONLY ON AN OPEN COMPETITIVE BASIS

The City of Los Angeles does not discriminate on the basis of race, religion, national origin, sex, age, marital status, sexual orientation, gender identity, gender expression, disability, creed, color, ancestry, medical condition (cancer), or Acquired Immune Deficiency Syndrome.