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Director of Contact Center Training

VirtualVocations
Manchester, New Hampshire, United States
Full-time

A company is looking for a Director, Contact Center Training to lead training and development across support teams.Key ResponsibilitiesDesign and implement learning and development programs for onboarding and proficiency buildingConsult with stakeholders to diagnose performance issues and design effective training solutionsManage the Learning and Development team and evaluate training KPIs for business impactRequired QualificationsBachelor's degree in business or a related fieldMinimum 10 years of experience leading a training function, preferably in a contact center environmentExperience with learning support technology and instructional designStrong project management and organizational skillsDemonstrated business acumen and ability to influence stakeholders

8 days ago
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