Summary
- Best in Class Work Environment
- 5x Modern Healthcare Best Places to work
- America’s Greatest Workplaces 2023 Newsweek
- Best Employers for New Grads 2023- Forbes
- Greatest Workplace for Women 2023 - Newsweek
- Benefits
- Robust, fully customizable benefits package including Medical / Vision / Dental and more!
- No cost eCare visits
- Employer-provided mental health services for employees and eligible family members
- Retirement with employer match
- Tuition discounts and reimbursement available for continuing your education
- Free and convenient parking
- CoxHealth Fitness Center and Child Care discounts
- Onsite delivery for CoxHealth Pharmacies and 1906 Employee Store
Job Summary
The Patient Experience Liaison I reports to the Patient Experience Manager and provides initial assistance and support to patients and families.
This role involves documenting patient concerns and complaints accurately, escalating issues and grievances to higher-level patient Liaisons and grievance management experts as necessary, and participating in training activities to improve patient advocacy and customer service skills.
The Patient Liaison I also assists with administrative tasks within the patient experience team and handles routine or straightforward tasks under close supervision
Job Requirements
Education
Required : High school diploma or equivalent; additional coursework in healthcare administration or related field is a plus.
Experience
Preferred : Previous experience in patient experience management, quality improvement, or healthcare administration.
Skills
Strong communication and interpersonal skills
Attention to detail and accuracy in documentation
Ability to handle sensitive information with confidentiality
Empathy and patience in dealing with patients and families
Willingness to learn and adapt to changing situations
Licensure / Certification / Registration
N / A
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