Associate Business Process Analyst

Job Description :

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other.

We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.

Our common values and focus on inclusion and respect drive the decisions made by our company, teams and people. This is why we are committed to hiring and building diverse teams representative of the customers we serve globally.

When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters.

When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other.

We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

About Cat Financial

Cat Financial is a subsidiary of Caterpillar Inc., the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.

For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat parts and services.

Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa.

Visit cat.com to learn more about Cat Financial.

Role Definition

This position will be heavily focused on supporting Cat Financials’ Capitalstream Documents, DocuSign application and integrated e-signature platforms.

Responsibilities

• Supports Origination Documents, DocuSign access controls, membership profiles, creating and editing templates, new account creation and application support / troubleshooting user issues.
• Supports customer processes and activities for the implementation of new or existing applications.
• Monitor application operations and troubleshoot problems, as necessary.
• Translate client's requirements to functional documentation; assist with technical designs and test plan.
• Execute application testing to ensure quality.

Desired Capabilities :

• Knowledge of the DocuSign application and integrated e-signature platforms.
• Previous experience with Origination or Mortgage documentation processes.

Role Requirements

Business Analysis : Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs;

ability to recommend solutions that deliver value to stakeholders.

Level Basic Understanding :

• Explains the key concepts, techniques and steps involved in the business analysis process.
• Lists examples of how the organization realized the benefits of business analysis and improved the way of doing business.
• Outlines the scope of the business analysis process.
• Understands the purpose of each business analysis technique and their specific needs.

Analytical Thinking : Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.

Level Basic Understanding :

• Names specific tools or techniques that can be used to support the analytical thinking process.
• Describes specific software applications or products used for business analytics.
• Gives examples of how analytical thinking has been used to resolve problems.
• Helps others research and learn more about business analytics tools and applications.
• Problem Solving : Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems;

ability to apply knowledge of problem solving appropriately to diverse situations.

Level Basic Understanding :

• Explains the value of a disciplined approach to problem solving.
• Describes problem reporting and escalation practices.
• Utilizes accepted procedures for problem analysis and resolution.
• Identifies key aspects of problem-solving techniques used in own area.

Relationship Management : Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Level Basic Understanding :

• Provides examples of the characteristics of effective business relationships.
• Identifies key business relationships in own organization.
• Describes the nature of a productive business relationship.
• Explains the benefits of building business partnerships.

Requirements Analysis : Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.

Level Basic Understanding :

• Cites examples of functional and non-functional requirements.
• Describes basic concepts and major activities associated with requirements analysis.
• Explains the life cycle context and scope of requirements analysis.
• Explains the structure and components of effective requirements analysis documents.

System Testing : Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle.

Level Basic Understanding :

• Documents the standard processes and procedures involved in system testing.
• Explains the importance of thorough system testing prior to implementation.
• Identifies common errors that occur in standard system testing activities.
30+ days ago