Job Description
Collegiate Hotel Group® , is seeking a Guest Service Representative to join Graduate Nashville and its brilliant team of hospitality enthusiasts.
JOB DUTIES AND RESPONSIBILITIES
- Greets guests as they arrive, focusing on personalrecognition in a warm and authentic manner
- Reviews arrival list daily and assists in preparing, assembling and delivering welcomeamenities
- Escort VIPs to room and check theminpriorto arrival
- Answer the telephone within three rings with a smile and answer questions accordingly or transfer asneeded
- Responsible for issued bank - count bank at beginning and end of shift.
- Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over / shorts tomanagement
- Maintains front desk area to be clean andorganized
- Assisting with lobby activation asneeded
- Utilize proper procedures when handling guest PPIdata
- Understands the key points to communicate for a Graduate Arrival experience
- Follows through and feels ownership of guest requests
- Resolves guest complaints in a professional and efficient manner
- Actively participates in Front Desk upsell program
- Alwaysretrievenecessaryidentification documents and form of payment uponguestarrival
- Other duties asassigned
EDUCATION AND EXPERIENCE
- Prior Customer Service Experience
- High School Diploma / GED
KNOWLEDGE, SKILLS AND ABILITIES
- Basic computer skills
- Ability to communicate effectively verbally andinwriting
- Ability to exceed expectations of guests and teammembers
- Excellent time managementskills
BENEFITS / PERKS
- Work today, get paid today, with Daily Pay!
- Free telemedicine and virtual mental health care access for all team members starting day one!
- Multiple health insurance and life insurance options
- 401k plan + company match
- Paid time off for eligible team members
- Holiday pay / paid holidays
- Pet insurance
- Employee Assistance Program
- Discounted hotel rooms
- Savings Marketplace discounts on event tickets, electronics, gym memberships + more!
Financial Services Representative - Nashville, TN
Financial Services Representative. Have a passion for helping people? Join our team of Financial Services Representative where you'll have dedicated time to focus on growth and career development, while you support our customers taking inbound calls while preparing for a future as the official face ...
Guest Services Representative - Graduate Nashville
Greets guests as they arrive, focusing on personalrecognition in a warm and authentic manner. Utilize proper procedures when handling guest PPIdata. Understands the key points to communicate for a Graduate Arrival experience. Follows through and feels ownership of guest requests. ...
Guest Services Associate: Club Wyndham Nashville
As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. Bring smiles to guests from around the world by providing warm welcomes. Guide guests through the registration pro...
Guest Services Associate: Club Wyndham Nashville
As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. Bring smiles to guests from around the world by providing warm welcomes. Guide guests through the registration pro...
Case Manager 2 - Men's Guest Services
Conducts intake interviews assessing new and existing guest potential for NRM or other Alcohol and Drug/Life Recovery programs, NRM Guest Volunteer Program (GVP), Pathway to Work Program, or emergency services scheduled counseling. The primary responsibilities of the Case Manager are to oversee and ...
Outside Sales Representative - Nashville, TN
The Outside Sales Representative is responsible for generating new rental revenue through new and existing H&E Equipment customers. H&E Equipment Services is one of the largest and fastest-growing rental companies in the United States. ...
Guest Services Representative - Children's Emergency Department
Determine guest's needs and seek resolution in order to provide outstanding guest service for Vanderbilt University Medical Center. Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to w...
Guest Security / Support Specialist 2 - Men's Guest Services
Working knowledge of computer guest registration processes and ability to perform those duty duties in different locations as guest volume and Nashville Rescue Mission's activities may require. Maintains order among guests and protects property, visitors, volunteers, and other guests within active z...
Guest Services Associate: Club Wyndham Nashville
As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. Bring smiles to guests from around the world by providing warm welcomes. Guide guests through the registration pro...
Lead Guest Security / Support Specialist 3 - Men's Guest Services
Maintains order among guests and protects property, visitors, volunteers, and other guests within Guest Services lobby. Working knowledge of computer guest registration processes and ability to perform those duties in different locations as guest volume and Nashville Rescue Mission activities may re...