Account Manager

Nation Safe Drivers has been in business for 60 years and offers the rare opportunity to earn ownership stocks! With a stellar reputation as an industry leader in the Automotive Industry and one of the finest places to work in South Florida, we are excited about expanding our team.

Our beautiful State-of-the-Art Corporate Headquarters is located in the heart of Boca Raton's thriving business park district.

Employees are valued at NSD and enjoy a fun corporate culture, a supportive leadership team and excellent benefits.

Job Description

We are seeking Account Managers who will be responsible for managing, growing and retaining a defined book of business by strengthening relationships with high value automotive and / or insurance accounts, including enterprise and strategic accounts, and expanding NSD’s product penetration.

Responsibilities

• Develop a thorough understanding of the clients’ position in the market, their product / service, points of difference and competitive landscape
• Communicate with clients on a daily, weekly and monthly basis and respond to specific queries via email, phone, online presentations, screen-share and in person meetings.
• Ability to identify discrepancies, problem-solve and take initiatives to correct using innovative ideas to meet client’s needs.
• Maintain accurate client records, keeping track of contract updates and renewals.
• Analyze account-level data and research areas of opportunity; Forecast and track key account metrics and develop targeted growth and partnership strategies while providing actionable insights that align with best practices;

Work closely with customers to develop strategies that improve their competitive positioning within the market.

• Responsible for working with the Sales team to onboard and integrate new clients.
• Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors; Serve as the primary point of contact, ensuring customer satisfaction and fostering trust through expert guidance.
• Organize, facilitate, and create content for business reviews with assigned accounts clearly communicating the progress of quarterly initiatives.
• Expertly facilitate the coordination of internal resources to resolve complex problems for assigned accounts.
• Develop a thorough understanding of NSD products and service offerings to better upsell and cross-sell to account
• Communicate voice of the customer feedback to upper management and help drive strategic initiatives and program or process improvements.
• Acts as a subject matter expert in all customer experience internal processes.
• Perform competitive analysis to understand the positioning of our customers relative to their competitors. Deliver strategic recommendations based on a comprehensive understanding of both the competitive landscape and our own internal data, helping customers enhance their market position.
• Collaborate with internal teams, including Sales, Product Development, and Operations, to ensure customer needs are met.

Provide feedback based on customer interactions to help shape the development of new products and services.

Offer ongoing training and support to customers, helping them understand how to leverage NSD's products and services to enhance their business operations.

Ensure they are equipped with the knowledge and tools to succeed.

Education and Work Experience :

Required Skills and Experience

Analytical Mindset : Strong ability to analyze complex data sets and translate them into actionable business insights.

Experience with data analysis tools and methodologies is preferred.

• Industry Knowledge : Deep understanding of the Roadside Assistance or insurance industry. Ability to stay updated on industry trends and apply this knowledge to customer engagements.
• Curiosity & Continuous Learning : A natural curiosity to explore new ideas, ask probing questions, seeking to understand the intricacies of our customers' businesses and stay informed about the latest industry developments.

A commitment to continuous learning and personal growth.

• Strategic Thinking : Ability to think critically about business challenges and opportunities, providing strategic recommendations that are grounded in data and industry insights.
• Communication Skills : Excellent verbal, written communication, listening, negotiation and presentation skills with the ability to present complex ideas in a clear and compelling manner.

Experience in customer-facing roles is essential. Excellent.

Customer-Centric Approach : A strong focus on understanding customer needs and delivering solutions that enhance their business operations.

Experience in account management or a similar role is preferred.

Proficient computer skills : must have working knowledge of Microsoft Excel, PowerPoint, Word and Teams. Working knowledge of Salesforce, JIRA.

Power BI and Tableau a plus

• Ability to multi-task, follow up, and meet deadlines.
• Strong attention to detail.

Preferred Qualifications

• Bachelor’s degree in business, statistical science, math, marketing, or a related field.
• Minimum of five years of experience in account management, business analysis, or a similar role, preferably within the automotive, insurance or related industries.
• Proven track record of building and maintaining strong customer relationships.

What NSD can provide :

• Excellent Benefits : Health, Dental, Life, Vision and Disability Options as well as Paid Vacation Days, Sick Days, Holidays and PTO. Pet Insurance too!
• Competitive compensation and a family-friendly work schedule
• Excellent Corporate Culture : Social Events, Recognition Luncheons, Family Days, and Holiday Celebrations
• Long-standing reputation for promoting from within great opportunity for a promising career path

NSD maintains a drug-free workplace and performs pre-employment substance abuse testing.

Nation Safe Drivers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, pregnancy, marital status, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.