Administrative Services Coordinator - Immuno Diagnostics

• Coordinate and dispatch onsite service requests to the best-fit Field Service Engineer (FSE).
• Communicate and assist FSE’s with work order efficiency and completion.
• Assist in coordinate and maintenance of parts orders, returns, and inventory cycle counts.
• Works with Field Service Engineers, Technical Support, customers, and third-party vendors to ensure on-time delivery of quotes, Purchase Orders (POs), work orders, and Preventative Maintenance information.
• Trunk Stock Orders
• Preventative Maintenance Work Order Review for Completeness
• Installation Work Order Review for completeness
• Assist with general Service System questions, issues, and administration to ensure accuracy and compliance.
• Collaborate with the Service Management Team on the following : Customer and Service EscalationsSupervising Key Performance Indicators (critical metrics).

Provide reporting and results on organizational metrics.

• Perform data maintenance and auditing on service data within the Service System.
• Book Travel for trainees and BMET Classes
• Project Managment for QP Upgrades (hardware and software)

Minimum Requirements / Qualifications :

• Bachelors graduation preferred, High school degree required.
• 3+ years of customer service, dispatching, project management, and / or coordination in a technical or service environment.
• Experience with ServiceMax, Salesforce, or other Service management software is a plus.
• Must have excellent communication skills, both written and oral and connect with customers, peers, and in a group settings in a positive, patient, and professional manner.
• Proven personal leadership and understanding of Field Service Engineering fundamentals, operations, and processes.
• Must be knowledgeable with computers and applications, such as being proficient in Microsoft Office Suite.
• The ability to work in a fast-paced environment making decisions in an environment of shifting and dynamic priorities.
• Ability to prioritize multiple tasks, customer inquiries, and projects.
• A Bias for Action tackles opportunities and challenges with high energy and passion.
• Customer First build strong relationships, delivering an excellent customer experience, and always keeping the customer our 1st priority.
• Plans and aligns work to meet commitments aligned with organizational goals.
• Overtime may occur to ensure customer satisfaction.

Other Job Requirements :

Adhere to OHS policies and procedures and ensure a safe and balanced workplace environment

Locations : This position is located in Portage, MI.

This position has not been approved for Relocation Assistance.

Thermo Fisher Scientific is an EEO / Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.