Facilitator

Job Description

Job Description

Importance of the Role

As a key member of Matic's Learning & Development Team, this role is crucial in shaping new hires' first impressions and supporting their growth through world-class training.

The trainer will facilitate new hire programs, contribute to ongoing development efforts, and create resources to enhance the success of all Agency staff members.

Additionally, this position plays an integral part in implementing the overall learning and development strategy for the entire Agency.

What You'll Do

• Learn and facilitate engaging new hire and continuing education training for all roles across the agency, including sales, service and retention teams
• Partner with operations and agency leadership to develop ongoing training opportunities that encourage continuous learning and growth
• Assist with development of training materials and learner resources, for both virtual and in-person training needs
• Track, monitor and communicate progress, opportunities and next steps for all learners within their learning space
• Ability to learn and grasp new concepts, systems and processes quickly, and then train and execute knowledge transfer effectively
• Establishes and maintains strong relationships across all cross-functional departments
• Ability to travel up to 25% of the time

What You Offer

• Must be located on-site, and able to be in the office full-time during training classes
• Minimum 1 yr experience with personal lines insurance
• Ability to lead and thrive with limited resources
• Strong verbal and written communication skills
• Strong, determined and positive personality
• Adaptable to ever-changing needs
• Minimum 1 yr experience in a call center environment
• Able to manage time and workload effectively

Bonus Points

• Facilitation experience
• Customer service experience is preferred

What We Offer

• Career advancement - we have a culture that prioritizes internal promotion and career growth
• Matic Stock Options - all employees have ownership in Matic
• Flexible Paid Time Off - take off as much time as you need - we support work / life balance
• Medical, Dental & Vision insurance - Matic pays 100% for employees - $0 out of your paycheck for benefits!
• Health Savings Account (HSA) - with monthly $$ employer contribution
• 401(k) Retirement Plan Option
• Continuing education - licensing and professional development paid for by Matic.
• A TRUE team culture - One Team, One Dream is our company motto
• Frequent team events & activities - happy hours, charity events, game nights, volleyball / kickball teams, etc.
• Modern and casual office environment with various amenities - ping pong table, coffee / espresso bar, flavored water bar, etc.

About Matic

Matic is an insurance tech startup who delivers an unbiased approach to insurance. We combine a powerful digital experience with assistance from our team of trusted advisors.

Matic has changed the landscape of the insurtech industry by integrating insurance within the home and auto ownership experience.

Our digital insurance marketplace has over 40 A-rated home and auto carriers, as well as distribution partners in industries ranging from mortgage origination and servicing to banking, auto financing, and much more.

Working at Matic means working collaboratively towards one common goal; we are one team with one dream. We have a fast-paced culture that is driven by quality, transparency, and of course fun.

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position does not offer sponsorship.