POSITION SUMMARY :
The Lead Analyst OCM ( Analyst ) is responsible for creating and implementing communication plans supporting technology driven change management activities which include projects and operational efforts.
The Analyst provides communication, execution, coaching, and training around change management, leveraging best practices and standard methodologies.
The Analyst will work to build and maintain effective relationships with support and project teams within the Technology organization and a wide variety of business areas.
The Analyst is committed to customer and employee satisfaction, maximizing the adoption of new business processes, systems and technologies.
JOB FUNCTIONS AND RESPONSIBILITES :
- Develops and drives change strategy for strategic and complex initiatives, key employee programs and large-scale organizational transformations
- Recognized as a Change Management thought leader and acts as a subject matter expert on complex enterprise level initiatives
- Plays a leadership role in initiating and developing new change management processes and service offerings; recognized by peers as thought leader
- Builds change management competency in the leaders and project teams (e.g. coach project / program managers, initiative leaders, and other practitioners on change management)
- Work closely with all collaborators to improve the employee experience and ensure consistency of
- messaging and content aligned with enterprise goals, objectives, and internal brand; ensure leaders are equipped with the vital tools to deliver communications
- Scopes projects to resolve impacts, change management activities and resource needs
- Lead change management activities leveraging a structured methodology / process and supporting tools
- Determine and execute methods for measuring success of change management efforts
- Develop and present executive-level presentations
- Work with existing functional team members to understand and document change impacts
- Ensure that the team continues to foster good customer relationships and experiences through good listening skills, anticipation of customer needs, as well as safeguarding customer satisfaction
- Lead and prioritize the team’s daily work activities
MINIMUM ESSENTIAL QUALIFICATIONS :
- Bachelor's degree or equivalent combination of education, training, and experience
- 8+ years of experience with business communications, stakeholder assessments and project execution support with hands-on expertise in navigating through complex and cross-functional organizations
- Specific focus on building, delivering, and maintaining change management efforts impacting people, process and technology
- Strong OCM methodology background
- Confident in a fast-paced work environment; ability to multi-task
- Experience actively implementing OCM methods and measuring their effectiveness to course correct
- Proven experience providing change management solutions in support of process / technology projects and / or other transformational initiatives
- Outstanding communications skills and the ability to leverage multiple means of communication to effect change
- CCMP, Prosci or similar certification is preferred
OTHER QUALIFICATIONS :
In addition to the basic qualifications listed above, the following other position qualifications are required :
- Experience presenting technical concepts, diagrams, solutions, and other technical assets to non-technical individuals
- Ability to work with employees and external resources while conveying a positive, service-oriented attitude
- Excellent facilitation, interpersonal skills, consensus building skills, and effective decision making
- Ability to identify opportunities for improvement, and to prioritize own work and meet deadlines
- Recognize and resolve ambiguous and conflicting objectives
- Familiarity with ITIL concepts and the ability to follow problem, change, and incident management processes and procedures
- Willingness to travel to company locations (up to 10%)
- Regular and reliable attendance
EQUAL EMPLOYMENT OPPORTUNITY :
Targa Resources provides equal employment opportunities based on merit, experience, and other work-related criteria and without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law.
We also strive to provide reasonable accommodation to employees’ beliefs and practices that do not conflict with Targa’s policies and applicable law.
We value the unique contributions that every employee brings to their role with Targa.
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