Air Export Coordinator

Air Export Coordinator

This role will work to process air export shipments and complete shipments from start to finish ensuring excellent customer service at all times.

Responsibilities :

• Process air export shipments.
• Enter and follow-up on international air export shipments.
• Multitask and provide the highest quality of customer support while developing time sensitive and cost-effective routings / quotations.
• Develop relationships with a large and diversified customer base.
• Review documentation for compliance of any and all shipment documentation.
• Prepare air freight quotations and make transportation bookings.
• Arrange shipments as per customer instructions following customer SOP and liaise with relevant departments to meet required deadline and service requirements.
• Respond to customer requests in a timely manner.
• Ensure export processes are completed in compliance with TSA, IATA, BIS regulations and procedures.
• Monitor shipments and update all tracking information in the company’s systems.
• Ensure customs entries are completed correctly as per customer instructions.
• Arrange shipments as per customer instructions following customer SOP.
• Ensure company meets required deadlines and KPIs set by customer.
• Monitor shipments and update all tracking information in the company’s system.
• Handle warehouse inventory dispatches within the specified deadlines.
• Raise invoices to customer within agreed KPI.
• Review each file once invoice has been raised to ensure correct costing and sales tariff used.
• Identify areas to maximize profitability by proactive file management
• Maintain and develop customer relationships alongside customer solutions and any other relevant departments.
• Understand individual customer needs and requirements.
• Proactively manage operational files through agreed KPI s. This will include : files to be invoiced within agreed KPI, correct costs from suppliers added during the live operation of the job, correct customer tariff-reducing customer invoice queries, and shipment delivered to customer agreed KPI.
• Ensure all billing is carried out within a timely fashion.
• Understand customer requirements for completing quotations and ensure team is working to these standards.
• Ensure all mandatory training is completed within the required time frames and refresher courses are completed are completed prior to expiration date.

Experience :

• 5-6 years industry-related experience.
• Experience with quoting air shipments preferred.
• Dangerous Goods Compliant preferred.
• Familiarity with airlines.
• Prior experience with processing export shipment documentation, communicating with clients, TSA, CBP, BIS, DDTC, airlines and trucking firms, handling and labeling cargo, billing.
• Previous experience building strong relationships with varied customer base.
• Working knowledge of customs process and export regulations.
• Sound knowledge of export processes.
• Excellent computer skills.
• Customer-focused with excellent attention to detail.
• Strong communication skills (both written and verbal).

Compensation / Pay Rate (Up to) : $60,000.00 - $70,000.00