The Customer Care Coordinator will book and coordinate either military or consumer shipments, act as liaison to customer, providing support and communication with customer about expected move and arrival times and dates, collect and relay shipment information and documentation for customers, and distribute information to appropriate facilities, and provide problem resolution as necessary.
Compensation range is $16-$18 / hr depending on experience.
Essential Functions :
- Monitor email for new shipment offerings
- Collect pre-move surveys as well as weights and preapprovals and update company software and the carrier
- Track shipments’ estimated time of arrival and delivery information and update company software and the carrier and monitor clearing email to clear shipments as they arrive
- Main point of contact for moves, both internally and externally
- Monitor quality scores and verify accuracy
- Secure customer payment, including verify method of payment, credit card annotation
- Confirm any and all information provided from the customer and ensure the agent has the accurate information
- Liaison between the agents and customers to determine the agreeable time to for crews to pack, pickup, or deliver the customers’ shipment
- Proactively communicate information to the customer from operations regarding their move, including pickup and delivery information
- Proactively coordinate with customers and claims to rectify any damages that may occur
- Communicate any problems not rectified locally with the supervisor to ensure customer satisfaction
- Other duties as assigned
Knowledge, Skills and Abilities :
- Efficient data entry ability,
- Knowledge of, or ability to learn, company software
- Problem-solving skills to ensure accurate records
- Ability to handle stressful situations and conversations
- Knowledge of Microsoft Office Suite
Required Education and Experience :
- High school diploma or its equivalent
- Good telephone communication skills required
- Previous customer service experience required
- Previous data entry experience required Working Conditions :
- Indoors
- Indoors
- Office Environment
- Sitting for long periods of time
Coleman Worldwide Moving Benefits for Employees (not applicable for seasonal employees if not stated) :
- 40 hours of VACATION PAY after 1-year employment
- Array of voluntary health benefits including but not limited to (Health, Dental, Vision, 401k, and more)
- 6 paid holidays after 90 days for Full Time employees (Seasonal Included)
- Referral Bonus Programs
Customer Care Coordinator
The Customer Care Coordinator will book and coordinate either military or consumer shipments, act as liaison to customer, providing support and communication with customer about expected move and arrival times and dates, collect and relay shipment information and documentation for customers, and dis...
RN - Case Manager - Travel - Louisville, KY - $2,260 per week
TravelNurseSource is working with TRS Healthcare to find a qualified Case Manager RN in Louisville, Kentucky, 40202!. Registered Nurse - Case Management. TRS Healthcare is seeking a Registered Nurse who is licensed to work in KY, and has Case Management experience. ...
Travel Nurse - RN - Case Manager - $2080.89 / Week
Host Healthcare is seeking an experienced Case Manager Registered Nurse for an exciting Travel Nursing job in Louisville, KY. ...
Remote Customer Service Representative $45 per hour
Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. In-Home Usage Testing is a quick, easy and fun way to make extra cash by tellin...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Quality Customer Service & Community Outreach Representative
Collaborate with fellow Customer Service & Community Outreach Representatives and the customer service team to learn best practices and develop streamlined outreach and marketing methods . We are currently hiring Customer Service & Community Outreach Representatives to join our Louisvil...
RN Renal Case Manager
Job Title: Registered Nurse Renal Case Manager. We are seeking a dedicated and experienced Registered Nurse Renal Case Manager to join our multidisciplinary healthcare team. The RN Renal Case Manager will play a pivotal role in coordinating care for patients with kidney-related health issues, includ...
Life Coach - Independent Living Case Manager
Independent Living Case Manager/Life Coach. Meet and/or exceed all state and licensure regulations regarding contact with the clients on your caseload. ...
Remote Customer Service Representative - Kentucky
Respond to inbound digital communication from customers in a friendly manner and handle each customer as if they were the ONLY customer. The Customer Advocates are responsible for maintaining customer satisfaction through inbound/outbound phone calls, email support tickets, chats, forums, and any ot...
Customer Sales & Service Representative
Our company has been awarded dealer of the year 7x in a row! We have also been awarded the Best & Brightest company to work for 6x in a row! We are continuing to grow and we are currently looking to fill the role of customer sales & service representative. Your initial responsibilities as a ...