Company : Redline Bimmer Performance
Job Title : Service Writer
www.RedlineBMW.com
Position Overview :
We are seeking a highly motivated and customer-focused Service Writer to join our team. As a Service Writer, you will be the face of our business, interacting directly with customers to provide exceptional service and ensure their BMW needs are met.
Your role will involve coordinating service appointments, addressing customer inquiries, and communicating service recommendations.
You will work closely with our skilled technicians to ensure a seamless service experience for our customers.
Responsibilities :
- Greet and assist customers in a professional and friendly manner, understanding their BMW service requirements.
- Schedule service appointments, ensuring efficient utilization of our service bay and technician schedules.
- Act as a liaison between customers and technicians, conveying vehicle issues and service recommendations accurately.
- Provide clear explanations of service options, timelines, and costs to customers, maintaining transparency and trust.
- Generate accurate repair orders, ensuring all necessary details and information are documented.
- Keep customers updated on the status of their vehicle repairs, addressing any concerns promptly.
- Process payment transactions and ensure accurate billing.
- Assist in maintaining a clean and organized service area, creating a welcoming environment for customers.
- Continuously update knowledge of BMW models, service techniques, and industry trends to provide informed service recommendations.
Qualifications :
- Proven experience as a Service Writer or in a customer service role within the automotive industry.
- Excellent communication skills, both verbal and written.
- Strong customer service orientation with the ability to build rapport and trust with customers.
- Organizational skills and attention to detail, ensuring accurate documentation and order processing.
- Proficient computer skills, including experience with automotive service software.
- Ability to work in a fast-paced environment, managing multiple tasks and priorities.
- Enthusiasm for BMW vehicles and a willingness to learn and stay updated on new models and technologies.
- BMW knowledge is a plus
Benefits :
- Competitive compensation
- Positive and collaborative work environment
- Opportunities for growth and professional development
Join our team at Redline Bimmer Performance and play a pivotal role in delivering exceptional service to BMW enthusiasts.
To apply, please submit your resume and a cover letter detailing your relevant experience and why you're a great fit for this position.
We look forward to hearing from you!
To apply, please send your resume and cover letter to [email protected]
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