Senior Event Manager| Rupp Arena

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.

Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Senior Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event.

Will be assigned higher profile clients to include regional and national conventions along with small-scale Arena events.

Available to other Event Managers for training and guidance due to their event industry experience.

This role pays a yearly salary of $65,000 to $75,000

Benefits for FT roles : Benefits : Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

This position will remain open until October 15, 2024

About the Venue

Lexington is an active and thriving market craving an active and welcoming venue for events. The heart of any thriving community is its downtown and Lexington Center and the historic Rupp Arena are truly the heart of downtown Lexington and one of the most widely-recognized entertainment venues in North America.

Rupp Arena in Lexington, Kentucky, is fast becoming THE must-play venue. The 20,000-seat arena, affectionately referred to by some as the Cathedral of College Basketball , is home to the National Champion University of Kentucky men’s basketball program and has played host to some of the most talented and award-winning musicians / artists in the world, including U2, Paul McCartney, Elton John, Justin Timberlake, Kenny Chesney, Taylor Swift, and many others.

Central Bank Center is our convention side, with over 99k sf of exhibition space, 24k sf each of meeting and ballroom space, 50k of hospitality space, 10k sf of flexible space, and over 2500 covered and uncovered parking spaces.

Both venues are additionally joined in entertaining this area by the Lexington Opera House, showcasing Broadway talent through collaborative bookings of Broadway shows, small venue concerts, and local arts.

Our Purpose

We are building an organization that serves our fans, community, and partners through world-class entertainment, sports, and events.

We believe in being authentically Kentucky. This means staying true to what makes Kentucky, Kentucky, by rolling up our sleeves to get things done, valuing hospitality and gathering together, being a pillar in our community, teamwork over the individual, celebrating our wins, taking risks, and stretching our potential.

As part of Oak View Group, we embrace a positive disRUPPtion. OVG was built on the idea that we are all fans first, and our decisions and guest interactions are made through that lens.

Responsibilities

• Serves as a resource for the FT Event Manager staff and be the subject matter expert for all event execution, training, and help as needed
• Supervises staff and oversees all aspects of event operational support related to large scale convention center events
• Serve as department lead for select meetings and trainings
• Assist the DOE and ADOE in the development, and implementation of goals, objectives, policies, and priorities of event related programs
• Advance, plan, service, and supervise all assigned events
• Provide leadership and guidance for event personnel
• Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
• Communicate clearly and concisely in the English language, both orally and in writing
• Establish and maintain effective working relationships with lessees / clients, co-workers, part-time staff, contractors, patrons / public and municipal officials
• Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed
• Function as a liaison between users of the facility and the facility staff
• Recommend and evaluate required event staffing levels for assigned events
• Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
• Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
• Review emergency planning procedures with all event staff for each event
• Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed
• Serve as Manager on Duty as scheduled
• Other duties and responsibilities as assigned

Qualifications

• 4-6+ years of increasingly responsible experience in event management in a convention center or public facility.
• Bachelor’s degree from an accredited college / university with major coursework in facility management, hospitality management, business, or related field
• Cooperative, team spirit
• Confident in making decisions in a fast paced environment
• Ability to navigate, in a professional manner, everyday event obstacles
• Strong oral and written communication skills
• Strong computer skills in Microsoft Office applications, word processing, and Internet
• Knowledge of operational characteristics of events
• Ability to identify the needs of users of the facility
• Knowledge of crowd management and control techniques
• Knowledge of customer service practices
• Demonstrated familiarity with facility use contracts
• Knowledge of fire and public safety regulations
• Knowledge of A / V equipment and electronic systems in public assembly facilities
• Experience with budget preparation and control
• Familiarity with terminology used in entertainment / convention / public assembly settings
• Experience with AutoCAD is preferred
• Experience with Momentus or scheduling software is preferred
6 days ago