Description :
Our customer is a Managed Service Provider (MSP) specializing in supporting Healthcare Providers across the US. They are seeking a Network Administrator to support a customer in the Olympia, WA.
This resource will be the go to POC for any and all IT related incidents at arise at this facility. They will need to be comfortable resolving various desktop related incidents while also managing and maintaining the network.
All employees at this facility will be supported including Doctors, Nurses, and additional medical staff. with IT incidents.
This resource should be customer-oriented while provide technical support to users efficiently and accurately. The primary focus will be on infrastructure upgrades and assisting with Executive support requests as needed, as well as ensuring the general staff feel supported.
Onsite Engineers are considered the face of the customer that work to elevate a specific client, solving their technical problems through creative solutions.
Skills :
Windows 10, windows 11, cisco routers, tcp / ip, dns, dhcp, Microsoft Teams, Network engineering, Cisco switches, Bgp, active directory, intune
Top Skills Details :
Windows 10,windows 11,cisco routers,tcp / ip,dns,dhcp,Microsoft Teams
Additional Skills & Qualifications :
- Handle support tickets and work to resolve client issues within SLA times
- Work with client, Service Delivery Manager, and Team Lead to provide top quality service
- Work on a variety of infrastructure and client projects to improve quality of life for end
- Create tickets, document detailed notes, and accurately tracking time
- Update technical documentation in system
- Own and work email tickets when not answering calls or when requested
- Escalate requests or tickets to Technical Team Lead with detailed notes of attempted remediations and recommended solutions
- Train / Mentor and Assist Team Members as the SME of your specific client
- Identify possible Major Incidents and notify Team Lead / Service Delivery Manager immediately
- Find alternative workarounds to problems when established procedures fail
- Train users in supported software & hardware
- Assist clients with the installation of business line software and related services for infrastructure or end-user
- Vendor management for client related support ticket resolution
- Ensuring all cases are followed up on in a timely manner
- Provide timely updates to clients
- Assist Professional Services Team and vCIO to test new environment configurations
- Ability to solve problems without specific instructional guidance
- Observe daily activities to learn overall IT Infrastructure, methods, and industry standards
- Assist clients with the installation of business line software and related services
- Train users in supported software & hardware
- Work with vendor support contacts to resolve technical problems with Equipment & software
- Ability to explain technical information in simple terms
- Intermediate to advanced experience supporting / troubleshooting :
o Workstation hardware
o Windows / Mac OS
o Mobile devices
o MFA
o Desk phones and headsets
o Printers / Scanners
o SharePoint / OneDrive / 365
o Active Directory
o DNS
o DHCP
o NTFS / File permissions
o Firewall / Networking / VPN
Understanding
Experience Level : Intermediate Level
Intermediate Level
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected
classification. Eligibility requirements apply to some benefits
and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
This temporary role may be eligible for the following :
- Medical, dental & vision
- 401(k) / Roth
- Insurance (Basic / Supplemental Life & AD&D)
- Short and long-term disability
- Health and Dependent Care Spending Accounts (HAS & DCFSA)
- Transportation benefits
- Employee Assistance Program
- Time off / Leave (PTO, Vacation, or Sick Leave)
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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