Description
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Patient Services Specialist, St Josephs Hospital, WA & Mount Carmel Hospital, WA
One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence Health & Services (PH&S) in revenue cycle systems and structures in support of our ministries and operations in all regions from Alaska to California.
ORC's objective is to ensure our core strategy, One Ministry Committed to Excellence, is delivered along with the enhanced overall patient care experience (know me, care for me, ease my way) by providing a robust foundation of services, operational and technical support, and the sharing of comprehensive, relevant, and highly specialized revenue cycle expertise.
The Patient Services Specialist is responsible for securing appropriate patient account reimbursement by obtaining complex demographic, insurance and medical information and ensuring this is documented timely and accurately.
Consistently provides superior customer service that meets or exceeds the expectations of patients, visitors, physicians and PHS staff, including during periods of high patient volumes or stressful situations.
Obtains accurate and complete information from patients who are ill, anxious or non-English speaking. Performs independently while multitasking, problem solving, and exercising good time management skills in a fast-paced environment.
Maintains knowledge of numerous complex compliance requirements and insurance plans, which change frequently.
Shift Details :
Part time, 0.01 FTE, Variable shift, 0.4 hours per week
Required Qualifications :
- H.S. Diploma or GED
- 1 year Customer service or healthcare registration
Preferred Qualifications :
- Some college level course work particularly Medical Terminology or Medical Assistance coursework
- Upon hire : National Certification of CHAA
- Upon hire : Certified Revenue Cycle Specialist (CRCS)
- Registrar and third party payor experience
About Providence
At Providence, our strength lies in Our Promise of Know me, care for me, ease my way. Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others.
We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected.
Providence is proud to be an Equal Opportunity Employer.
Requisition ID : 311246
Company : Providence Jobs
Job Category : Patient Access
Job Function : Revenue Cycle
Job Schedule : Part time
Job Shift :
Career Track : Admin Support
Department : 3045 PSJHC PATIENT ACCESS
Address : WA Chewelah 500 E Webster
Work Location : St Josephs Hospital-Chewelah
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