Job Description
Job Description
Optimal Solutions & Technologies (OST, Inc.) is focused on excellence. We specialize in providing Management Consulting, Information Technology, and Research Development and Engineering services.
The fundamental distinction of the OST team is its business knowledge in both the public and private sectors. We serve the aerospace & transportation, association & nonprofit, defense, education, energy, financial, healthcare, and technology & telecommunications industries.
OST is successful because we listen to our clients, we learn from our clients, and we know our clients.
Claims Manager
Description of specific duties in a typical workday for this position :
The Claims Manager will lead a team of subject matter experts to support operational tasks for the National Flood Insurance Program (NFIP).
Key responsibilities for this role include, but are not limited to, the following tasks :
- Provide day-to-day operational engagement with NFIP Claims branch
- Provide day-to-day operational engagement with insurers and vendors on behalf of FEMA
- Provide subject matter expertise for NFIP meetings, communications, and outreach
- Proactively identify risks and issues and add them to the Registers in a timely fashion
- Manage and maintain all assigned risks, issues, mitigation plans and action items
- Provide status updates and identify blockers in the Daily Stand Up(s)
- Champion process and / or system enhancements designed to improve stakeholder engagement for NFIP
- Submit contract deliverables on time
- Manage project schedules to ensure timeliness of contract and ad hoc deliverables, work products, SLAs, tasks and disaster response
Because the Claims Manager is responsible for managing several direct reports, duties will also include the following :
- Develop plans and manage the execution of all Claims Admin and Claims Flood Disaster Response (FDR) processes
- Coach, train and motivate members of the Claims Admin and FDR Team
- Document performance and conduct performance appraisals
- Prepare reports on operations and activities, and
- Ensure quality control over deliverables, work products and reports
Position Requirements :
Candidates must meet or exceed each of the following minimum qualifications (no exceptions, please) :
- At least 3 years of operations / business service management experience
- At least 3 years of people management experience
- Bachelor’s Degree
- Demonstrated background with the National Flood Insurance Program (NFIP) with 5+ years of experience
- If not ANFI certified, committed to securing ANFI certification within the first 6 months
- Exceptional customer relationship management skills
- Excellent verbal and written communication skills
- Proficiency in MS Office, especially Excel, Word, PowerPoint
- Highly organized, energetic, creative, team player
- Must be US Citizen
- Ability to obtain Public Trust
- Must complete the NFIP course series through EMI within the first 30 days
- Must be able to complete EOD high
Nice to Have :
- Project Management certification (e.g. PMP)
- Strong P&C background, a quick and eager learner when it comes to NFIP business processes
- Experience with Guidewire, Duck Creek, Majesco, Insurity or another leading P&C insurance software system
- Working knowledge of Agile project management
- Hands-on experience with business process improvement, lean, and / or RPA
- Experience with process audit preparation, submission, remediation, and closeout
- Experience with SharePoint, SharePoint forms and lists and MS Project
This is a full-time position paying a base salary of 110,000 , and full benefits, and has possible bonus potential based on merit and performance.
To be considered for this position, please apply online with a resume.
OST is an equal-opportunity employer. Applicants are considered for positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other category protected by applicable federal, state, or local law.
Claims Manager
The Claims Manager will lead a team of subject matter experts to support operational tasks for the National Flood Insurance Program (NFIP). Because the Claims Manager is responsible for managing several direct reports, duties will also include the following:. Develop plans and manage the execution o...
Insurance Industry Claims Senior Manager
Insurance claims consultant professionals provide strategic direction for the Claims Practice with exceptional leadership skills. Candidate has deep understanding of claims processes, operating models, regulations, and emerging trends in the space. Minimum 7 years' experience of demonstrated deep ex...
Senior Manager, Intellectual Property - Disputes, Claims & Investigations
Stout is seeking a Manager or Senior Manager to join our Intellectual Property practice within our Disputes, Claims, and Investigations group. We believe in timely and proactive performance excellence, ongoing 360 feedback, clear performance expectations at each level, and quarterly check-ins with y...
Workers Compensation Claims Manager | VA Jurisdiction | Remote
Workers Compensation Claims Manager | VA Jurisdiction | Remote. Establishes policy and procedure to assure compliance to best practices, claims management services standards, state regulations and client service requirements. Must have experience handling claims in the VA jurisdiction. Eight (8) yea...
Senior Manager - Disputes, Claims, & Investigations
A Senior Manager or Director within our Disputes, Claims. Senior Managers are assigned to. Senior Managers work directly under the supervision of Stout’s M. Overall DCI Senior Manager Knowledge Skills and Abilities . ...
Claims Project Manager Commercial
Project Managers are sent to client’s businesses for pre-loss assessments & inventory, post-loss assessment & inventory, collections cataloging, reconstruction post loss including compiling inventory lists, photos, and in-depth client interviews. Experience working in the insurance industry or aroun...
Property Field Claims Manager (New Jersey, Virginia, or Maryland)
Complies with Unfair Claims Practices Acts and ensures handling of claims in good faith. At American Family Insurance Claims Services (AFICS, Inc. The Claim Manager is the first line management position responsible for providing the leadership direction of a Claim Team and achieving desired company ...
Legal Risk Manager, Corporate Auto Claims
You will lead strategy on complex auto claims, handling pre-litigation disputes and resolving litigated claims with cross-functional partners. Amazon’s Global Risk Management Claims team is seeking a talented attorney to support our rapidly growing and evolving corporate auto program. You will have ...
Cost Estimator - Security Clearance Required
Management Consulting and Digital Transformation Company is seeking a Cost Estimator. The Cost Estimatorwill beresponsible for:. ...
Claims Analysis (Claims Specialist III)
Graduation from an accredited four-year college or university with a bachelor's degree in field related to risk or claims management, insurance, finance, business administration, or other related field; plus four years of complex claims professional work experience. Under general supervision, admini...