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Channel Account Manager

VirtualVocations
Durham, North Carolina, United States
Full-time

A company is looking for a Channel Account Manager specializing in Customer Experience (CCaaS).Key ResponsibilitiesDevelop a Zoom CX practice with channel partners to enhance customer experiencesCollaborate with broader channel business and stakeholders to drive customer adoption of Zoom CX capabilitiesLead training initiatives on product / services, best practices, and sales materialsRequired Qualifications5+ years of experience in CX / Cloud (CCaaS) channel creationExperience in SaaS business and salesDeep knowledge of Contact Center software industry productsUnderstanding of business telephony and Contact Center systems (Cloud & Premises PBX)Experience in leading product training and developing learning materials

17 days ago
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