IT Asset Manager (SAM-HAM Operations)
Job SummaryThe ServiceNow ITAM Manager will contribute to a team of specialists providing development support to SHI customers related to the workflows they are automating in their ServiceNow environments.
The ServiceNow Developer will join the IT Team to focus primarily on the implementation, configuration, and management of the customers’ ServiceNow platform.
The ServiceNow ITAM Manager will be experienced with ServiceNow implementations of ITSM and ITOM and will have practical experience with the implications of sustaining those processes.
The ServiceNow Developer will be part of the SHI project team focused on delivering successful customer outcomes on the ServiceNow platform.
This position is a remote position with Home Office setup as determined by SHI management.About UsSince 1989, SHI International Corp.
has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees all 6,000 of them.
If you join our team, you’ll enjoy : Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.
S.Continuous professional growth and leadership opportunities.Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive in our offices or yours.ResponsibilitiesInclude, but not limited to : Implement ServiceNow platform capabilities specifically the ITSM and ITOM modules including form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations.
Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer.
Identify potential problem areas within customer ServiceNow environments and provide advice on problem resolution.Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform.
The ServiceNow Developer will complete all work within agreed timescales and KPI’s.Assist SHI teams in managing project timelines and customer expectations.
See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives.
Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations.Maintain industry leading knowledge to understand all aspects of Software life-cycle from licensing to purchasing to deployment to decommissioning.
Learn and follow department standards to ensure all projects are conducted professionally, ethically, and in a manner consistent with SHI quality standards.
QualificationsCandidates will hold a Bachelor’s Degree or equivalent experienceMinimum 3 years holding a position configuring and customizing ServiceNow projectsMinimum of 3 years of experience with common web technologies and networking (e.
g. XML, HTML, AJAX, CSS, HTTP, TCP / IP, etc.)Experience implementing, configuring, and customizing ServiceNow including experience with common web technologies and networking (e.
g. XML, HTML, AJAX, CSS, HTTP, TCP / IP, etc.).Detailed knowledge of ITIL methodologies, JavaScript and web software design principals and working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, Knowledge, Service Catalog).
Detailed knowledge of relational databases, Directory service integration experience (Active Directory, LDAP, etc.), and knowledge of Single Sign-on using various authentication methods (token, SAML 1.
1, SAML 2.0)Required SkillsStrong entrepreneurial spirit; a desire and willingness to do whatever it takes Client-oriented, professional services mind-setAbility to manage several projects simultaneouslyGood research skills and the ability to manage detailsGood analytical skillsGood written and verbal communication skillsExcellent organization and time management skillsAbility to think outside the boxAbility to stay self-motivated and self-directedWillingness to adapt to changing business and technical prioritiesAbility to work in a fast-paced, high-performance team environmentAbility to create high-quality documentation with precisionAbility to work with deadlinesMeticulous attention to detailHighly organized and methodicalPreferred Skills / QualificationsServiceNow Implementation Specialist in two or more applications preferredAdditional experience within the IT or Software Asset Management fieldA second language (preferably French or Spanish) will be an advantageCertifications RequiredThe ideal candidate will hold the following accreditations;
if the accreditations are not currently held the successful candidate will be required to study and pass all the following accreditations within a short period of commencing the role.
If the mandatory certifications are not currently held then you will be required to study and pass the following mandatory certifications at a minimum within a 6-month period of commencing the role : Mandatory certifications : ServiceNow System AdministratorServiceNow FundamentalsServiceNow Implementation Methodology FundamentalsServiceNow Platform ImplementationITSM all modules through to ITSM ProfessionalCMDB and Vendor Portfolio ManagementITOM module, focusing on Discovery and cloud managementUnique RequirementsIt is expected that this role may require infrequent travel both nationally and internationally (max 10%)Additional InformationThe estimated annual pay range for this position is $100,000 - $150,000 which includes a base salary and bonus.
The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.
Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.Equal Employment Opportunity M / F / Disability / Protected Veteran StatusJob Wrapping 1#LI-RemoteRefer a friend to this job ()Need help finding the right job?
We can recommend jobs specifically for you!Job Locations US-RemoteRequisition ID 2023-15607Approved Min (Total Target Comp) USD $100,000.
00 / Yr.Approved Max (Total Target Comp) USD $150,000.00 / Yr.Compensation Structure Base Plus BonusCategory Technical Presales / Post Sales
IT Service Operations Manager
As the IT Service Operations Manager, you will play a pivotal role in driving operational excellence within the company's core strategies. IT Service Operations Manager. What you will be doing as a IT Service Operations Manager…. Skills you ideally bring to the table as a IT Service Operations ...
Infrastructure Project Manager
The Senior Infrastructure Project Manager will conduct project meetings and is responsible for project tracking and analysis, ensuring adherence to quality standards and project deliverables. Excellent project management skills, with the ability to multitask and manage multiple tasks with changing p...
IT Project Manager
IT Project Manager (Data Science Project Manager) . Ensures project quality by adhering to standards in development, testing and quality methodologies assuring integration with other systems. Monitors ongoing project status and maintains communication with business partners or stakeholders rega...
Data Center Project Manager - IT/Network
In alignment with management priorities, hold self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). As a Microsoft Data Center Project Manager (DCPM), you will perform trou...
Urgent Job Opening - IT Project Manager - Des Moines, IA (Hybrid Role)
Maintain project management documentation including risk and mitigation activities, keeping aware of the status of the project and the need to employ mitigation measures for compliance with project objectives and timelines. Monitor project activities to ensure quality and integrity of deliverables. ...
IT Program/Project Manager
You will lead and coordinate project/program team resources to ensure project/program milestones are met and the project/program is delivered on schedule and on budget with the highest standard of quality. Conducts ongoing examination of projects within the program for compliance with established pr...
Direct Support Professional
Sevita family, provides community-based services for individuals with intellectual and developmental disabilities.Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career.You’ll join a mission-driven team and create relationships that motivate us all...
Insurance Sales Representative - Luxury Travel Incentives
If you’re exploring sales careers, you already know sales is the way to get ahead.You can sell just about anywhere, but the key is knowing how to spot the right opportunity.Have you ever noticed that the most successful sales people receive superior support from the companies they work with? A robus...
Part Time Work - Sales Reps – Work from Home
Vector Marketing is currently holding virtual interviews for entry level sales rep positions.Our representatives sell Cutco products through one-on-one appointments that emphasize customer service.Experience is not necessary because our training is designed to help people do well immediately.This en...
ACT Vocational Specialist - Eyerly Ball
To work directly with clients of the Assertive Community Treatment Team (ACT) by using the evidence base practice model of ACT designed by NAMI to provide comprehensive and wrap around services to address client goals of mental health, physical health, housing, employment, social goals, and other go...